oh dear i have the same problem with them ,i cancelled dial up and they told me i would be charged untill march next year .they said i verbally agreed in a telephone call with them ..i do not recall it they rang me to ask how the service was a few months ago ..i said it was fine so they said well for being a loyal customer we will give you 2 mths half price may and june it didnt happen ,so i rang them they said they had no record of the call ,now they said ive had the half price 2 mths but my bank statment says different ,is a verbal agreement binding ,i know i didnt make one.