Hi, I need help, I'm not getting anywhere with CSL or Trading Standards Forgive me, I'm writing this in rage and the time line might not be that accurate. I bought 2 sofas from CSL on 15 November 08, they were delivered 7th December 08 by the beginning of January 09 the cushions were half as firm as when they were delivered and one of the bases was showing signs of sagging on one side. I reported this to them and they sent out a "Technician" who saw the cushions and thought they were fibre filled they were that soft when in fact they are foam filled cushions, thats how soft they had become. He reported that the cushions would need to be replaced and then CSL said we would have to wait 6-8 weeks for new cushions to arrive. By the time the replacement cushions had arrived the sofas looked terrible and were terribly uncomfortable. When the new cushions were installed, I said they were no better than the original ones were when I complained originally. I was asked to wait and see, well I wasn't given a choice. A few weeks later I contacted them again, and they sent the "Technician" out, again, and he ordered 4 more cushions again. Here we are in May, 2 weeks ago, the "Technician" arrived with 4 new cushions, installed them in the sofa that was the worst of the 2 and could clearly see that there was something wrong, not just with the cushions, but with the base. These cushions were thicker and firmer than any of the previous ones but they were still slumped down on one side. He sat on the sofa, and changed sides repeatedly, it was obvious that one side was sitting a good 6 inches lower than the other. He took photos of the sofa and took a bunch while sitting on the cushions showing clearly how little support the sofa was giving. He said it wasn't worth installing the other 2 cushions as there was clearly a fault, he just wasn't sure what it is. Now CSL are saying that they aren't happy with his report, that it or the photos don't tell them anything and that they have to send another different "technician" to come, examine the sofas and give them yet another report before they can make any decisions as what to do next. In my opinion he will just be a yes man who will tell them what they want to hear so they wont have to take any further action. For the last 3 weeks I have been asking them to take the sofas away, cancel the credit agreement and give me a refund, I have no faith in the product or the company and don't want anything more to do with them. They are being evasive, promising to call back and not doing so, and having spoke to at least 3 different people, contradicting themselves in each phone call. I contacted consumer direct, they pretty much said CSL can do what they want and I have no chance of a refund. The only advice they could offer is that I should write a letter to CSL, explaining the situation (again) and asking for a refund or a resolution. This isn't going to help me, they know what's going on repeating it isn't going to solve anything and ultimately consumer law is allowing them to do what they want. Now my mother and I both suffer from back problems and they have been aggravated by the furniture. I didn't take the purchase of these sofas lightly, I had been round all of the different retailers trying out furniture and when I found these sofas in CSL the sofas in the show room were so comfortable and supportive and after 45 minutes of sitting on them we had made the decision that they suited our needs. After 6 months of discomfort and pratting around I just want this over. Any advice would be greatly appreciated.