This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Thanks for all your help Lee...received everything this morning. I think we can put this one to bed now. Wish I'd been able to speak with someone like yourself in the first place. Many thanks Dave

Credit rating report is not quite up to date. Showing as £25 owing to Vodafone, which I've been assured has been zeroed as a goodwill gesture. Credit report is still showing 5/5 so no problems there. Still awaiting receipts for Dec11 through to April12 and bill showing zero balance, which I've been informed will be sent soon.

Thanks..5/5

Thanks...how would I do that?

After reading this horror story there's something to be said for PAYG

Received phone call from Lee a couple of nights ago with an agreement to send the receipts I need for Dec 11 to Apr 12 inclusive and also kindly informed me that the final bill would be zeroed due to the negative experience I've encountered....which I thank him for. A good outcome and faith in Vodafone partially restored, but yet to receive any bills or confirmation that account has been zeroed. After several weeks I'll be glad to see an end to this.

I did. I emailed them and posted the automated response as directed by Locutus

Thanks for the info. Re: WRT135 – CAG Forum [#9127555]‏ Hello, Thanks for contacting the Vodafone eForum and Web Relations Team. This is an auto-response to let you know we’ve received your email and will be contacting you within 48 hours. Here are some useful ways of contacting us with any queries you may have: Vodafone Help Centre – online help for hundreds of queries ranging from price plans, using your phone at home and abroad and using our exciting range of music, news and entertainment services If you’re having problems paying your bills and need help please call us on 08700 725 625 If your phone has been lost or stolen please call us straight away on the numbers below for a bar to be placed on your account If you’re a Pay Monthly customer: Calling from the UK 08700 700 191 Calling from abroad 0044 7836 191 191 Alternatively, If you’re a Pay As You Go customer: Calling from the UK 08700 776 655 Calling from abroad 0044 7836 191 919 For future reference, here are the ways you can seek help from the team: forum.vodafone.co.uk – seek technical help from the eForum community or help other customers with your own knowledge twitter.com/vodafoneuk – quick, snappy answers to general queries whilst you’re on the move twitter.com/vodafoneukdeals – follow us for exclusive offers or tweet us if you’d like help when joining or upgrading with Vodafone facebook.com/vodafoneuk – the perfect place to see all the latest news and offers from Vodafone UK, as well as great competitions Thanks Vodafone eForum and Web Relations Team

I cancelled my phone with Vodafone in April and tried to access my account online to print off the bills for Dec 11 to Apr 12 inclusive only to find my access had been cancelled also. I was not informed at any time that I would no longer be able to access my online account to print off any bills. I called Vodafone support (spoke with Yana) on the 15th May and was told I could no longer access the online account as my phone had been cancelled, but I could visit any Vodafone shop and have them printed there. When I arrived at the shop the assistant did not know how to print them and eventually told me they could not be printed from their system. I had made an 8 mile round trip in my car, incurring petrol expenses, parking and an hour of my time. On the 24th May I rang support again only to be told they would send me copies of the bills at a cost of £1.60 each. I was also told they no longer provide paper bills...well according to their website they do. Considering I was not correctly informed of what would happen when I cancelled my phone, plus the time and expense in travelling to their shop after being misinformed I expect them to waive these charges as I was not given any receipts for my monthly purchases...but they refuse. I've been misinformed on two seperate occasions and have made a complaint to the Ombudsman. There is no way on the world I would ever use this company again.

Just found out that the label peels off to reveal text you can only read with a magnifying glass and it says "if iritation develops stop use". the product has "Sensitive" in the name...that implies that it's gentle on the skin doesn't it? No website just a tel number.