I've had a reply from the executive office and although it appears my claim was investigated I'm not happy they think the default is correct.
This is the reply I received...
Hello Mr Mask
Thanks for getting in touch. I’ve had a look at this account for you and I’m afraid the default is correct. We have nothing to support you contacted us in August to close this account.
The only letters or emails received were from (email addy) and the last one sent was discussing a phone that wasn’t working. When you call us and someone views your account, an automatic footprint is left and there was only one in August. The notes from August show the only thing discussed was going to store to see what could be done with your phone.
On four separate occasions after August, 3rd party retailers checked whether you could upgrade, which would mean you were aware the account was still open.
After your direct debit was cancelled on the 17th October 2008 and to try and collect payment, we sent letters to the address you mentioned in your email, but that wasn’t successful.
I also noticed a note left on the account from 22nd November 2012, saying this account should have been closed within 14 days, so I understand this might be a little confusing due to the amount of time that’s passed before we sold your debt to Lowell.
I’m sorry this wasn’t the answer you were looking for, but I hope I’ve explained our position and why we’ve taken it. If you do have any questions, please give me a call at the Executive Office on 08433 733330 (5p/min from a BT landline, other networks may vary). We’re open from 9am until 6.30pm, Monday to Friday.
Thanks
Nia Walker
Three Executive Office
So where do I go from here. I'm adamant that this is a mistake on their part.
Thanks in advance.
Waring D Mask.