Hi everyone,
I wanted to ask your advice on where i stand or if i am asking to much from comet/acer.
I purchased a new laptop (spending £650) on the 7th feb 09.
I had the laptop and its started to make noises from day one. These noises only happened when i shut the laptop down, which is not that often to be honest, i thought it maybe a little issue and as i did not shut it down often thought it was down to a cd being in the drive and tried different things to find the fault.
Well april 1st i decided i could not live with the noise, now knowing it did only happen at shut down only. I phoned comet and told them about this.
The said i need to contact acer direct to get the laptop sent in to be checked. They collected the laptop on the 8th via dhl on next day sending.
The problem is after many calls to acer and comet i still do not have my laptop back, they have confirmed a fault with the fan, and finally this week now said its been repaired and is today on test for 72 hours and then will be shipped back to me beginning of next week.
I like to know if i am entitled to a replacement laptop, i know its sounds silly but the laptop to me is now reconditioned and not new anymore, and where the laptop has spent half of its live so far at acer i feel i should be allowed to have a replacement or even a credit note from comet. I would even be happy with the warrenty being increased to cover me for the month it will end up being stuck at acer repair site.
Any help or advice would be very handy please, i have asked comet and acer for the above and there reply is basic NO!!! which is very disapointing.
Many thanks for any advice you can give.