Yesterday I received an envelope with all my old statements inside but no letter detailing information on manual intervention. It looks like they have charged me £5 for the statements and credited my account with the remaining £5 from the cheque I sent. Had a quick look through the statements and I think I'll be claiming back at least £1600 I'm really shocked, I thought it might be about £500!

Congratulations! If you don't mind me asking what did the service charge appear as on your statements? I've just received my statements going back to when I was a student and there is a mysterious £10 charge each month that I'm trying to figure out.

As NatWest is part of the RBS group, do you think there would be a problem opening a "parachute" account with them if the bank you are leaving or having your account closed from is RBS?

Why are Royal Bank of Scotland and Bank of Scotland in the same section when they are not in any way the same bank? Just wondering

Good luck! which bank are you claiming from?

just wondering if you have heard anything yet?

Thanks so much for the swift response! I will update when I receive a response from RBS.

I am writing a DPA request to RBS for details of charges to my account over the last 5 years (I am Scotland based). I opened my Student account in 1998, in 2003 it became a Graduate account and since 2005 it has beeen a Royalties account. Despite these changes to my account type is it all counted as the one account or will they see it as 3 different accounts? Obviously I shall be sending the £10 fee but as I do not have a cheque book what are the alternative acceptable payment methods? Would a postal order be ok? My mum has said she will write a cheque for me if I can't use any other method - will they accept a cheque signed by someone other than the person applying for the DPA? I will be sending the letter to my branch, do they have a duty to pass it on to the correct person if they cannot fullfil my request? Sorry if these seem like very elementary questions, I just want to make sure I do everything absolutely correctly and they have nothing to catch me out on. Thanks in advance.