Thanks for the responses. I see what you mean, but surely as a consuimer I have some statutary rights, and to some degree the ticket issuer has to take some responsibility for making sure that I knew what I was buying. I am absolutely sure that I did not click those buttons, and without investing in a book of train codes, i think that I can prove that I was sold that ticket without any indication that I needed a network card. Is there not some other area of consumer law outside of railway regulations that can help me? Dan

Last week I bought a return ticket on the East Midland Trains website from London to Milton Keynes. My trip there was ok, but on the way back, to my surprise, the conductor told me that I had a ticket that was only valid with a Network Card, and told me i had to pay the difference. I was surprised because I didnt remember ticking any boxes that said that I had a railcard. I even had a receipt in my email that made no reference to it. the only indication that the ticket required a card was the fact that it said 'NSE' on it, and that could have meant anythiing. Therefore I decided that I would pay for a ticket for a new ticket and contest it. I was really annoyed because I feel like I was mis-sold the ticket, and wasnt travelling with the ticket that I thought I had bought. I actually had a look at the East Midland website, and I would have to have clicked three separate boxes to get a travel card discount on there,which i am 100 per cent sure that I didnt do. Also, once you do click for the discount, it doesnt make any reference to it whatsoever until someone translates the NSE code on the ticket!! Does anyone think that I have any chance of getting my money back?