In principle i do agree with Mr lex. i did start with the polite part then the threat of getting trading standards but they did not care because trading standards are not that interested or are not able to do any thing. and the only police action should be locking up the criminals that call themselves carcraft the action I took was a last resort but did achieve the desired affect for two customers who eventually got the service that was advertised and promised but It is not for the faint hearted or else you will get the police knocking on your door so you do need to know what you are doing.

I had a problem with car craft a few years ago and it was easy to resolve. I had a private word with the manager draged him across his desk and asked him to resolve my problems with my car he desided that he would be glad to resolve the problems.:D It worked quite well because a friend of mineeven though I told him not to bought a bmw 318 and had problems with the sun roof. When he went back they fobed him off, so I went with him the secound time they said some think like oooh not you again but they decided to book it in to bmw main dealer to replace the sunroof without me having to perswade them again.:D:D