Hi All, I purchased a Sony laptop on 06/03/09. The comma key was stiff, which I naievely assumed was because it was a new machine. But then key came off completely on 18/03/09. Usually they just press back on but not this time. I took the laptop back to Comet on 18/03/09. 4 members of staff tried reattatching it for me, without any luck. One of the members of staff told me he used to repair laptops for a living, and that the bracket which usually holds the key in place was bent, meaning the key could not just be pressed back on as usual. In his 'expert' opinion, this was therefore a manufacturers fault. Whilst I was in the store, a member of staff phoned Sony, who said they wanted to inspect the machine and that if there were any signs of mis-use, they'd charge me £155 for a repair. But how can I prove that any damage hasn't since been done by Comet staff who tried to reattach the faulty key? I can't. Sony also agreed with Comet, to wave the no fault/carriage fees if returned unrepaired. Both Comet and I took the Sony representatives name and case reference number that'd been opened. Today I get a phonecall from Comet. Not only has my laptop not been collected from the store yet - even though I returned it on 18th March - Sony are now refusing to honor the waiver. They're also now saying it'll be a further 14 days before the laptop will be returned to Comet. (As I work from home, I've been losing money because of this as well.) So basically I bought a laptop, less than 2 weeks later I find out it's faulty, and now Sony want to charge me for the privilage of repairing it. Where do I stand, and does anyone have any helpful advice? Thanks all!