Hello,
I wish to ask you for advice.
I posted a message a while back regarding bank charges.
You advised me to go ahead and I did but waited until the Supreme Court decision.
Even though the decision was in banks favour, I still wrote to my bank, gave them a full statement of financial penalties they imposed on me and it all added up to £4.490.53 (four and a half grand) within past 3 years only! (the figure relates only to my bank account overdraft and unauthorised overdraft charges, excluding unfair credit card chares etc.)
To make the long sotry short, I told them I am currently like a sinking ship and in financial hardship struggling to pay bills, mortgage or but food.
They sent me a letter back saying sod off, our charges are fine, it is your fault you cannot manage your finances etc. (they obvisouly used a highly sophisticated language)
They attached a monthly expenditure form and told me to phone them when I am ready with figures. I did. I was put through to at least 5 different people who could not help me, as they stated I am not eligible for any payment plan. I don't want no payment plan, I want at least some of the money they took away from my family!!!!!!
If it was not bad enough, the last rep I spoke to offered me signing up for Bank Plus account with a monthly charge of £13.00 at which point I just hung up. I am telling them my family's starving and they come up with yet another '' get ripped off and get yourself drown in debts'' proposition. Idiots.
They made me feel down as I cannot speak to a single competent person at HSBC, no one listens, the bank states the charges are fair (I wonder on what basis have they made a decision that their charges are fair???? getting unauthorised overdraft for £20.00 which is paid back in 3 days time resulting in £195.00 charges imposed on me???????)
So again to make long story short, what do I do next?
I know for fact, many of my work collegaues were paid the unfair charges back, so why the hell they cannot pay me? Is this not a discrimination? They chose to pay back to some of their customers and choose not to pay to the others?????
The financial services authority should get to work rather than watching banks rip us off. It is a great lobbying in this country, the Supreme Court stated the verdict but we live in the world of law, and it is the law that says you can proceed to the Highest Human Rights Tribunal if you have been let down by your country.
If I only had the money to pay a lawayer to take it there.....
Do I still write to my bank? Does it make any sense at all, since they are not reading my letters properly and I get automatic response letter and if I want to speak to someone at HSBC there is no competent people there?
They claim all the time that the verdict of the Supreme Court covers them for any charges imposed on customers, so the question is; with this all banking anarchy, will this be OK to charge customers £350.00 for getting overdraft from the next year onwards? And how about £500.00 the one year after?
Do I just let go?
Please help, before I pull all my hair out!
Lain