New development. They fixed it and say it would be back tomorrow. No-one turned up after being told TWICE it would. FED UP.

Thanks for getting back to me. On what grounds can I sue? Is there any template letter available here?

Long story but I will bulletpoint it TV went wrong within first year- phoned for repair Engineer saw issue and sent it for a service repair 21 days - nothing. (Still waiting Sir) On the 24th day, we cant find anything wrong with is BUT we are replacing two parts, Sir. (?!?!) 25 - It will be repaired today. 27 - Sorry. It will be repaired today. 28 days - Sorry. It will be repaired today. We have got the parts. Today is 31 days and I've been told - Sorry Sir, they part has now been recieved and will be repaired within 2 days. Lies, spin and more lies. I've quoted SoGA to say that it has now passed reasonable amount of time and each time, they have refused to replace it or give me a date to expect my TV back. 33-35 days is surely too long. I have been instore, wrote to them, phoned and emailed. All i want is a TV. Any advice please?