At last, letter received from RLP confirming that details have been removed from their database. Certainly not the end of the matter though.

Waiting for some sort of confirmation that Boots use an RLP/Cireco database when employing staff, of course they wouldn't want to admit to it but does look like the only dealings they have with them are to do with civil recovery. I will point out also that they don't keep cctv evidence either.

Just a quick update, not a lot happening. Spoken on telephone a few times to profit protection manager who is getting increasingly annoyed that RLP aren't responding to his requests for a confirmation letter removing my daughters data and that I'm still receiving debt collection letters (he didn't even realise that RLP pass on to DCA's) Won't be speaking via telephone anymore, further letter writing I think.

Mr Echo, I would contact the Manager at your Boots store, send a copy to the profit protection manager and also the Chief Exec. Ask them why your daughters signed civil recovery notices without a parent or guardian present. I've been told (by Boots) that they use agency staff who aren't fully trained. Make sure your daughters sign a letter giving you permission to act on their behalf. Good luck, but I warn you to expect lots of letter writing over the coming months.

Another letter today from DERS stating that RLP are prepared to accept a reduced amount of £69.88 or the whole amount spread over 20 months.

JonCris - No one has any paperwork of mine should anyone need it can you let me know and I will forward it on, together with consent from my daughter.

Billybumpkins - Please spare a thought (whether you are a parent or not) of the innocent and vulnerable children and adults on this forum that haven't committed a crime, haven't stolen, haven't incurred a loss to a company but have been subjected to all the goings on relating to untrained security staff, loss prevention staff that haven't a clue, RLP plus their numerous debt collection agencies and threats that come with it. I'm with you Button! Joncris - Count me in on your meeting

Well done Button, good to see a letter like this from RLP, hope I get one too. x

No real address on the letter Martin just trading style of Opus 227 Ingram Street Glasgow G1 1DA

Sent msg via your email add JonCris

Further letter received today from a company called DERS (Debt Enforcement & Recovery Service) demanding payment, warning of a possible site visit or legal action. Small print at the bottom states that this company is a trading style of Opos Limited. No reply yet from Boots, I sent further letter asking for a reply on Friday.

I haven't corresponded with RLP at all only Boots, they certainly won't see my daughter's birth certificate. I suppose you could send a copy to Boots on the strict instruction that its not to be passed on to RLP. Still awaiting a reply regarding my daughter from Boots, 3 RLP letters, 3 debt collection letters I wonder what the next step is?

Hi Button, I received an apology letter myself from Boots regarding my daughter however please be aware that although Boots dropped the case RLP still forwarded her details to a debt collection agency who we are now being harassed by. Its neverending and I hope you don't get the same.

T k Maxx seem to be the worst with Boots a very close second. They would be better off employing someone to make sure the correct price tag is attached to their goods rather than paying security guards to hand out RLP notices!