Reply to letter received today. Fife council admitted receipt of the repayment offer letter (ended up in wrong dept and was not redirected in good time). They have accepted the repayment proposal and removed the 10% summary warrant charge. However, they have not sent payment details but insist payment commence 01/07/2010 or warrant/charges will be restored. Want to pay, can't pay as no instructions received And as I'm sure you know, you can't pay Fife council by cheque anymore. All we can do is send another letter requesting payment details, by the time they reply another summary warrant will have been issued. It almost makes me wish that fife council issued court proceedings so we could expose their incompetence.

Thanks for the info Ida. There were no reminders sent, only correspondence relating to the overpayment of council tax benefit. The previous correspondence from Fife council invited a repayment proposal. A repayment proposal was sent but not replied to. To me this is yet another case of computer generated lists going to court because someone didn't do their job and deal with the case properly. I guess the council would deny receiving the proposal (just like they denied receiving the updated WTC award) and say proper procedure was followed. It seems very unfair that we should be subjected to a 10% surcharge, when trying to resolve the overpayment. I'll draft a letter expressing dissapointment in their handling of this case and the ignoring of previous correspondence to the council tonight. Can anything else be done?

Not mine but I am helping a friend deal with this. I'll post as if it is my problem though THE BACKGROUND Self-employed Lived in Fife Mar 2008 - Mar 2010 Moved to Edinburgh Provided fife council with accounts and WTC award letters each year Turns out they did not action on an increase in WTC Fife council say did not receive declaration Result - overpayment of council tax and housing benefit. Appeal process undertaken appeal denied Have to accept overpayment has to be met. Made offer of repayment schedule to housing benefit (accepted) Made offer of repayment schedule to council tax (no reply) Received summary warrant for council tax years 2008/2009 and 2009/2010 at weekend. Questions As this relates to an overpayment of council tax benefit has Fife council followed correct procedure? Can't afford the £600 (inc penalties) in one sum what do we do next? Does this eventually go to court?

I know what you mean, but the council's agent's are like a broken record. "not liable" "not liable" "not liable" There's little point in entering into further corresponce with them. I'll just get the same response. My solicitors in an unrelated case. From their experience, they stated that I had very little chance of success if I took it to court. To be clearer, I asked on a "walk and talk" after being in court with them. They didn't dismiss it completely and I'm in the process of putting a detailed case with all correspondence for their perusal. Hopefully the evidence I have will suffice and they will take the view that I do have a strong case.

Hi Lee I checked my report and the default has been removed. Thanks for your assistance.

Legal advisor told me the council self-insures, so rules are different. I don't understand why, but he certainly wasn't interested in taking the case. There are more lawyers I can try in Edinburgh, and I will.

The council's agents refuse to send out their assessor. Damage is definitely from above. There is only one flat above mine, besides I have a letter admitting that the council plumber fixed the leak. I'm not letting this go. Local newsaper was contacted recently, hopefully they will be interested.

I took legal advice on Tuesday and apparently if I can't prove negligence then the council are not liable. Guess I'll approach the local newspaper, maybe shame the council into paying.

Howdy Lee Got your email. Thanks for sorting this out. I don't want to appear nit-picky HOWEVER VF may have it on record that they sent a closing bill. I did not receive this bill. I'll check my credit report in a week and let you know if it has been removed.

Hi Lee I found a PDF stating my contract start date Also found a word doc dated 26-11-2008 giving VF notice to cancel Shall I PM them to you?

Thanx Lee I'll leave it with you for now

Done And Pm replied to Thanx for the help I'll be back later

Thanx peeps I tried to send VF an email but when I hit submit i get this; Error:The page you are trying to access is not available. Please contact the administrator for more details.

Cheers I'll do that.

I terminated my agreement with VF after the minimum period in Dec 2008. I have just discovered that they defaulted me on 05/05/2009. They did not contact me after their initial efforts to keep me on board. So I don't have any information from them in order to fight this. What do I do?

I found THIS hidden in BT's website I keep all paperwork and never received this notification, never mind the mention of addtional charges when you leave if you don't follow "the standard migration (MAC) process" ofcom seems to be allowing bt to do this though. Additional charges | Ofcom Cease’ charges "If a customer decides to cancel a broadband service (and doesn’t plan to switch to a new company which also uses BT’s network) they may receive a ‘cease’ charge." Just another backdoor sneaked in charge, for big business to squeeze another pound of flesh from joe public.

Does anyone know of a a no-win-no-fee legal firm in Edinburgh that would take this on?

I moved house I gave BT more than the 14 days written notice as per their t&c's. The cancellation is outwith the minimum period The payment of rental charges is in advance, so I overpaid them by 2 months. I just received my final bill where it states £25 for cancellation of broadband. I called BT and they stated that the £25 was an industry standard amount that all providers hold on to. The call centre agent told me the £25 would have been passed to my new provider at my new address if they had requested it in good time, but it is too late now as my account is closed. I can't find it in the t&c's but apparently it was introduced sometime in 2009. Anyone else heard of this?

I've never done such a letter is there a template that would help me?

UPDATE I moved into the flat beginning of April. I've had to strip out the flooring, chuck the rusty white goods (cooker and microwave), scrub and disinfect the walls/floor/skirting (lots of black and green mold). I received a letter from the insurance agents stating; there was a leak in the kitchen upstairs reported by the tenant the council sent a plumber to fix it in good time BUT as the council could not have forseen such an event they will not accept liability SO Do I have enough for a small claims case.

If you have car car insurance at that address is you log book registered at the same? If so then is the change of address date on it. Did you change your address on your driving license? DVLA would be able to provide dates

£800 It could be worthwhile asking the estate agent for a letter to confirm the date the property was lodged with them and also confirm that the property has remained unoccupied since.

Do you have any sort of "paper trail" (utility bills, cc/bank statements) at your current address that could be used as proof of residence?

What about CT bills for your current address?

No need You have already asked them to prove you owe the debt it in the template letter.