I bought a Beko S502 White Electric Cooker from Argos Direct by phone, deciding to pay using a Argos Credit buy now pay later. I recieved the item on 15-06-2010, the delivery manifest was the only reciept I have apart from a non-descript itemisation of a purchase listed on my argos store card. I did not recieve a proper reciept and assume the delivery sheet is the receipt. Last Saturday, 28-08-2010 the oven failed on this appliance - however the hobs still function. Today I contacted ArgosDirect because about the breakdown and explained that I feel dubious about the build quality of this product. In response Argos transferred my call to Beko, who in turn has referred it to an external company FE Services to simply come out and assess the breakdown. I am without an oven for the meantime and will imagine that this fourth party (who has to call me in 48 hours to arrange visit) engineer cannot repair it on his visit I will have to go through a prolonged waiting period until I am able to use an oven again, due to the nature of the decision making process and the different levels of organisation. If the repair doesn't occur on site, then I think the engineer will not be able to take it away, and someone up the chain of command will have to decide that I need an temporary oven after a day or so and this could take a week to happen after that. Although I note that Argos do not stock the same model of oven on line. My question is what is a reasonable time under law when we are dealing with essential items like this cooker? My next question concerns what can I expect from the retailer? I have indicated that I would like a refund as after 10 weeks I am a little disappointed with the quality of this particular model. When am I in the best position to successfully challenge the retailer to provide a refund and what law text do I cite in doing so? If the retailer decides to replace with another appliance, does it have to be new like the original purchase? and DO I still get the same 12 months of protection as indicated under statutory law etc? As for the inconvenience in the whole process, how does the law describe that particular area with concern to my cooker purchase and its subsequent lengthy course to have it rectified by the retailer? If you can help. BW Craig Reading

Thank you for this but my recorded phone call, which I informed them of, is enough warning legally as I had told them not to harass me. It is very plain and clear for them, I'd rather not send a letter because I don't want to divulge my address to them lest they take prejudicial action, blacklisting, sending letters harassing etc. listen to recording at: YouTube - Debt Companies Harassing Innocent people repeatedly

YouTube - Debt Companies Harassing Innocent people repeatedly

YouTube - Debt Companies Harassing Innocent people repeatedly

hi there a friend added the recording of the phone calls on to youtube, phone jacker style. maybe if it gets a lot of hit it will raise some awareness about this sort of thing. Maybe it will shame them for the harassment. I have already made complaints to the trading standards and to the police. YouTube - Debt Companies Harassing Innocent people repeatedly

hi there a friend added the recording of the phone calls on to youtube, phone jacker style. maybe if it gets a lot of hit it will raise some awareness about this sort of thing. Maybe it will shame them for the harassment. I have already made complaints to the trading standards and to the police. YouTube - Debt Companies Harassing Innocent people repeatedly

how do i go about raising the issue with the police to make sure they take it up?

They continue to phone, despite acknowledging that the person they want to speak to doesn't live here. They want me to give them my address. The most recent call was 2 minutes ago.

I rent from local authority, why?

What are the specific guidelines can you provide a link so I can quote chapter and verse if and when I get the next call and decide to pursue it with the trading standards people.

yes :eek:ty for letting me know, been removed.

ty, my only feeling is that the coppers don't take this sort of thing seriously and may fob me off onto BT to get my number changed. I dont see why i should have to change my number becuase of a DCA harassing me when i am not the person they are looking for. I dont want to change my number cause of all the hassle sorting out the internet, which is with a different supplier and because my number is already on over 5000 contact cards because i am training to work from home etc..

no, i haven't been in touch with trading standards, as i am not the person they are looking for i would consider that they would not apply in this case. Am I wrong about that? If I can raise it with them how can i do that in this unusual case?

I would like to tell you about a situation I have with the debt collectors called Robinson Way. I have been receiving several nuisance calls from this company, leaving often bizarre one-word answer machine messages on my answer machine. Whenever I have answered I have explained to them that the person they want to speak to no longer lives at this place, having moved out over a year ago. However, the people are insistent and after being told the person they want to speak to they are trying to get me to divulge my address on the phone. I am not happy giving out my address to someone to whom it should be none of their business and have told them so. I hung up on them a couple of times because they were persistent, until last night when I decided to use my digital phone to record the call with them. I told them that the call would be recorded. I told them that they were harassing me and that the person they want no longer lives here and that they are not entitled to have my home address as it is none of their business. I told them I was not happy they were leaving odd messages that were traceable to them and that they should stop. As I became increasingly irate with them and began shouting at them to stop persisting in asking for my address, I got the acknowledgement that they understood that i did not want to be harassed. I then hung up on them. However today 13/02/2009 they have left another one-word answer machine message and I have sent them an email detailing this and the harassment and distress that they are causing. The email they sent back said that they would not action the correspondence by email but only by post/letter which would require my address which I consider to be an invasion of privacy. I feel that if I give them my address they will begin to send harassing letters or blacklist my home because of this person who no longer lives here, so I am not happy to give it out. I hope this gives you some insight into my dealings with this debt collection agency. If you can help with any advice about this please do, will be very grateful... BELOW IS COPIES OF EMAILS SENT/RECIEVED FROM THE DCA IN QUESTION ------------------------------------------------------------------------------------------ Dear sir/Madam, Your representatives have been calling my phone number - 0208******5. They have been asking for a M**************. I have a number of answer machine messages with strange one word messages. On three occasions I have answered the phone and explained that M************** does not live here. You representative go on to ask about my address, which I am not going to provide for reasons of personal privacy. Since your client does not live here or can be contacted by this number you have no further business with my address. Your messages and calls to my home have been recorded by my digital answer machine and the caller ID shows that you have called several times a day. I have already told your representatives to no longer pester or harass me at my home number, since M************** does not live here you have no further business. However today, your representatives have been logged and left a further unusual answer machine message. If your company continue to harass me in this fashion I will take strong legal and press for criminal action against your company. Your company has no right to have my address or any business with me since I have nothing to do with the person you are looking for. This is your only warning and previous warnings have already been recorded and acknowledged by your operatives. You will stop these calls and harassment immediately or face the consequences. You shall only respond to this email to confirm you have read this and you will not harass me by any other means including through email. If you continue to harass me in any further way or manner your company shall face the consequences of further action. Any prejudical action by yourselves in any manner will not be tolerated any further. This is your only warning. Yours Sincerely, Craig Reading THEIR RESPONSE WITH MY FURTHER RESPONSE ON THE TOP ------------------------------------------------------------------- Since you have received this email any further nuisance phones calls from yourselves will receive the due response for your harassment. You shall receive no further courtesy warning from me, the next time you call I will refer this matter to the police and then to legal action. Your response does not mean you are entitled to ignore my complaint of your harassment. You are not entitled to hide behind Autoreplies as mitigation for not following my request to desist your harassment. Yours Sincerely, Craig Reading Services, Payline [mailto:Payline@robinson-way.com] Sent: 13 February 2009 12:47 To: Craig Reading Subject: Out of Office AutoReply: Nuisance phone calls and harrassment to phone number 020******5[/font] With reference to your recent email, please note any responses will be actioned accordingly by post and not by email. Regards Robinson Way & Co. Ltd. --------------------------------------------------------------- I HOPE I WAS RIGHT IN SENDING THESE EMAILS BUT IF YOU HAVE ANY ADVICE ON WHAT I COULD HAVE DONE BETTERTO GET THE POINT HOME TO THEM I'D BE EXTREMELY GRATEFUL... ---------------------------------------------------------------------