I am relieved to have found this site and found the Welcome thread most interesting, my situation is that in Feb 06 I paid off a welcome car loan (for partners car taken out via YES Finance) and took out a new loan (i know seemed a good idea at the time) - since the loan was taken out there have been numerous problems with them - they tried to collect the direct debit on a differnt date to what was agreed usually a week or so before pay day so there was not always sufficent funds hence i incurred charges, the loan was then discussed with my husband without my knowledge or consent. In November 07 the property the loan was secured on was sold and welcome received a payment of £7k from the sale but say that there is still £10k left to pay - i cannot see how the loan was for £10k - can i claim the ppi they sold me and what can i do to get them to give me the right amount left? i cannot seem to get through to them - they want me to do a statement of means and thats come out of the blue from nowhere