12 month warranty hence going down the route of consumer rights not fit for purpose. 16 months for a 2k laptop is not right. Been through all BH claims routes.

Im using usb speakers on it now but its not ideal lugging around speakers plus they use up a usb slot. It shouldnt break down and I want them to repair it or offer some compensation towards a repair. Mostly wondering what options I have with them being under administration.

Hi, Got a laptop through brighthouse, the top range gaming model. Paid over 2000 in total for it, yes I know its not the best retailer but needed one for work and wanted to treat myself plus I could afford the payments. About 2 months ago the sound just cut out. this was about 16 months in. A PC tech looked at it, checked drivers etc and without cracking it open (under my orders) said its a hardware issue probably onboard sound on the motherboard. So 16 month old laptop, over 2000 clearly not fit for purpose and of substandard quality. I complained, bear in mind BH have gone under by now, the reply I received was essentially "as it lasted 16 months its clear no fault was there when it was purchased so go away." Im not happy, were they not in administration I would go down the small claims route after involving financial ombudsman. What are my options now? I have a very expensive laptop with no sound that realistically I could expect to last at least four years. But now needs a new motherboard the most expensive component in it.

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Can I just get clarification on this. I'm due to send first payment in one week. They won the ccj case by default. I now want to send them a request for the docs if they fail this I can apply to get the ccj set aside as they can't prove they own the debt. Is this correct even though they won the case? Apologies for being repetitive but as I'm due to make a payment under the terms of the ccj I want to see if I have a chance of defending it even now before I pay them a penny.

Would it make any difference with the ccj though? Assuming I ask them for the docs then they fail to produce them would I still be able to get the CCJ set aside on those grounds? The CCJ is about 2 months old at the moment.

Credit card

Hi, I've had a ccj recorded against me for an old debt, I would have defended it via the CPR 31.14 route but was away when the court claim arrived and missed the deadlines. Can I go down the route of requesting the account docs and then applying to have the judgement set aside when they dont comply. (Ive already had this account go down this route with another DCA and they dropped it when they couldn't produce the docs.) I've had to apply to get payments reduced to £50 a month but have yet to send the first payment (due in three weeks.) Cheers for any advice.

Second claim now discontinued as well woo hoo!!! Cheers for all the advice guys.

I've had confirmation off the court that the first one has been dropped.

Yep, It says its been copied to the court but I'll double check when I can get through to them, Spent 30 mins the other day trying to chase up the remaining claim. Carters had been ordered to pay court fees by a certain date and I wanted to see if they had paid. Cheers for the help so far guys. Has there been any sort of complaint about lowells to the courts or FOS doing all this, surely there is an abuse of the system here getting people wound up then pulling out last minute. Trying to pressurise people or hoping they dont know the system well enough to defend it. Ive see all the posts where theyve pushed for bankrupcies and such.

Good news one claim has been dropped. Lowells made a commercial decision. Only one to go thats due late this month.

Theres no specific court request but I thought the docs they are basing the claim on would have to be produced 14 days before the court date.

I thought I could not ask for it to be struck out? Should I be writing to the court to inform them I cannot defend myself due to their none compliance.