Hi All, Thanks for all you're replies ,after receiving the first letter I have been in contact several times with both British Gas - Debt Dept,Payment Dept and also Arrow Global (who i must say have been both understanding and professional while the matter wa in dispute). I emailed BG,s customer complaints on the first day and although it stated that a reply would come within 5 days it actually took nearly two weeks,but on friday evening i received a phone call, informing me that seeing as it had taken over 6 years to contact me, even if i did owe them something legally they could not pursue the matter any further,and that it had indeed been a mistake on their part and the account would be written off, and sorry for the inconvenience. I have nade sure in all contacts that i have made a note of the persons names and comments (such as one chap who informed me that it sounded like a cock up at their end as they use several incompatible systems and have been experiencing massive problems changing the systems over to a new one),also i ensured that i received an email confirming that it was BG's fault etc,so i have a legally binding hard copy proving i owe nothing and Arrow Global said to just send them a copy for their records. So hopefully all is now sorted. Once again many thanks to you all. Madskier.

Hi,I hope someone can help me? In 2001 i brought a home that had card meters to pay for gas and electricity (previous owners had them) ,the gas with British Gas ,and the electricity from memory with either Scottish or Eastern Electric.I had the meters taken out by Transco and replaced with normal meters so i could pay via direct debit. Once all this was done i moved everything over to PowerGen ,after this happened i was contacted by British Gas to say that there was an outstanding amount owed for electricity ,but I contacted British gas when PowerGen took over to check all this and was told there was no outstanding balance owed,In fact from memory it turned out to be something to do with the meters not being read correctly when installed by Transco. Anyway roll on to 28th Jan 2009 and upon arriving home i found a letter from British Gas saying they have tried several times to contact me with regards to an outstanding balance of £182.98 owed from my final electricity bill dated 04/02/2003,and this has now been handed to Arrow Global Receivables Management Ltd. Until this letter arrived i have never had any contact from British Gas since I switched to PowerGen almost 6 1/2 years ago. I have rang Arrow Global and put this in Dispute (they advised to return the letters to them with In Dispute written at the top ,and I have also spoke to a customer service person at British Gas explaining that I owe them nothing ,and their advisor stated on the phone that "they were experiencing huge problems with their systems as they are updating their records old/new to a new system" and that "someone would look into this and get back to me within 48hrs" . I have also sent them an email explaining all and will apparently be sent an email back within 5 working days ,and that brings it up to the current situation ,and i assume after all this it will still be hells own job to get this resolved. What should i do ,and what legal protection do i have ,with regards to Debt Collectors and what they can and cant do while all this is being sorted out? Any advice would be greatly received with thanks madskier:-x