Hi there, I moved into my flat back in october, and found out that my supplier is scottish power. Not a problem at the time, so I waited for a bill to come through and had nothing. It came to just after January (as I should have expected), when i'm lumbered with a pretty large bill. More than I can afford at the time; so I call them to ask for an extension until the end of the month, and am offered 7 days and thats all. I asked if I switched to DD could they collect at the end of the month, i'm told they can; I decide not to set it up on the phone then but to make an internet account with them and do it myself. Once the accounts set up it already says i'm on a direct debit payment (even though i've given them no information), then I forgot about it for a couple days.. Yesterday after work I recieve a letter demanding the full amount within 7 days or they will pass me off to a debt collection agency at the cost of £37 which will be added to the amount I currently owe them. The letter being dated the 17th, meaning I have 2 days to pay them before they do this. I tried calling them 10 times roughtly last night between 6:10 and 7pm, being hung up on each time before speaking to someone, then being informed after 7pm that they are closed. I can pay them in full by the 30th, and I told them on the phone the first time I called them a week or so back. Is there any way I can avoid this £37 charge? Futher more, I checked the estimates on the bill against the real readings, and they are way out. The daytime units on the meter around around 1000 higher, and evening around 500 lower; and i'm not even in during the day. Think they could have misestimated? or am I paying for the people who used to live here, i'm not usually at home during the day.