Hi all thankyou for all your help - i have already downloaded reams of different drivers for this machine and none seem to run - The Tech Guys dont seem to know what driver i should have either as they have directed me to several different driver dowloads none of which work - I do believe that i purchased this computer with sound and if they have carried out a repair that has left me with no sound - wether it be the hardware or software they should fix it. My point is the grey area here where they are saying they are not responsible for software - this cannot be when they are the people that removed the software from my computer in the first place - and when i purchased the computer i purchased it with recovery discs that contained the software to enable the sound to work - I do understand that the problem could be rectified simply by downloading the software (if i knew what i needed) but the Tech Guys are saying that they are not responsible for the software and i am making the point that in this case they are - therefore they should either supply me with the correct recovery discs for the system they installed or the correct FREE download of the drivers required. Instead of taking the machine to Currys (i do not have the transport to get it there and back) i rang Trading Standards to see if they would let me know who is responsible for this - they say that Currys is and have instructed me to write a letter stating that they are in Breach of warranty due to the initial repair not having been carried out with due care and skill and they told me to give them about 2 weeks to answer - so i will update you if i get a reply to this. They also did say that if Currys did not sort the problem out i should do whatever i need to get the sound back on this computer and they would be taken to court to retrieve the costs Again thankyou all for your help and i will try some of the things you have given me to see if that will solve the problem but i am not very good with computers and am unsure if i am doing things correctly, which is the point of me taking up this issue as i am sure there are many other people who are not computer literate and would be left in the same position if this happened to them on extended warranty

Hi All first time i have posted here so apologies if i dont do this correctly I purchased an EMachine from Currys in 2004 with an extended warrenty for 5 years the pc was an EMachine - approx 1 1/2 - 2 years into the warrenty the pc broke and it was according to the Tech guys it had to have the motherboard replaced(since have discovered that this was a problem with the emachine as the psu went and took out the motherboard with it) - they replaced the motherboard and gave me a set of recovery discs - this is a long story but in the end it turns out that the recovery discs do not have the sound device on them ie. when i have to do a full recovery on the machine i do not have sound on my computer - i found this out after i had another problem and had to do full recovery - i contacted the Tech guys - who had me download many different sound devices none of which worked - in the end it took 3 x technicians to come out they ended up replacing a drive - no actually they had my son initially install the drive which at that time i thought they meant put a disc in and install something - he was to actually take the computer apart and put in the drive - anyway that did not restore the sound and eventually on the third technician he realised the problem and used a disc to install the sound device (he took this disc with him when he left apparently they are not allowed to leave them with the customer and it is my responsiblity to go to the manufacturer and get new recovery discs with the sound on them) - again 4 months later i had a problem and had to do full recovery and hey ho no sound - when i contacted the tech guys i got several different people who each told me to download completley different packages for sound devices none of which worked i spent 2 1/2 hours doing this over the phone - it ended with them saying they would contact me back with the chief engineer - they rang back and had me hold on the line for 10 minutes - it went dead - no other contact - the next morning rang them again - this time guy said that they were not responsible for the software - i said yes you are you should have given me the correct recovery discs when you carried out the repair initially - he actually started to yell down the phone at me and i told him i was going to go to Trading Standards - went to currys the next morning and they told me that The Tech Guys were not responsible for the Software - but they said for me to bring the computer to them and they would try and sort it 1. Why should i have to carry this computer to them i have no car to get it there and i paid for the extended warrenty to cover me for these things 2. This is sharp practice on the part of the warrenty stating that they are not responsible for the software - if they change a part on my machine that is driven by the actuall software installed at time of purchase should i not have been given the same software to operate the second motherboard that they changed the original one to - i am at a lose as to where i legally stand here - please note that this is still under warrenty - The Tech Guys are saying as it is a software problem they are not responsible and the 4th tech guy said that as they already fixed the sound once then they fixed the computer ? how can that be if a need to do a full recovery i will never have sound as there is none on the recovery discs Sorry about the length of this but i am not very good with computers and am not all that sure of what they are telling me - i think that they have fobbed me off from the minute that they replaced the initial fault ie. motherboard