Thank you.

Daily update! Have just supplied Big mac with all the info he requested re rad's etc so hopefully now he can work his magic with regards to our boiler requirements. I have had Worcester Bosch here today who immediately said the boiler supplied was too small. They have however said they will replace the heat exchange (i think!) as this may be blocked. This would also indicate that BG did not prepare the system correctly by powerflushing with the WB man said is clearly stated in the instruction manuel. A powerflush MUST be carried out. The nice manager of BG also attended and offered to 'knock a bit off' the powerflush price of £773!! I controlled myself quite well but he got the point from my answer....... The MD's office have passed my complaint to the regional boss but he failed to call me today........I made my feelings about this quite clear to Head Office and I am expecting a call tomorrow. BG have also said they will send back the guy that did the original calculations regarding the boiler size but I have suggested he is unlikely to suddenly change his mind. I think things are moving nicely in my direction and will not be long until I go for the jugular of BG with a new boiler (correct size) a powerflush and some compensation for the time wasted over the last 18 months. regards to all.

An update for you all...... I had BG here today with a manager. He agreed that the system needs to have a powerflush but they want to charge me £773!!! I was told when I ordered tghhe boiler in 2007 that this would be done but having looked through the paperwork the manager told me that this was never done as I had not paid for it..... Tomorrow, he has organised for Worcester Bosch to come to the house to check the boiler and also to see if they think it is not powerful enough for our house. He has said he will be attending with WB. I am sure that BG are extemely large customers of WB and they will say what BG want them to say (or am I being silly???). Have now taken this matter up with the Managing Directors office as I feel like I am being taken for a fool. Note to BigMac - I will pass you the rad measurements tomorrow once WB have taken all the details. Anyone have any thoughts on the above??

As I am a novice....what are PM's???!!

Dear BV Thank you for your swift response! I hope what I give you is correct: cylinder - 140 litre capacity double rad's - 11 single rad's - 4 The house was built in 1982 and is detached. Because of a 'wiring issue' I am also not able to turn off the HW when the CH is on. I am sure this could have been rectified and the time of installation but I did not realise this issue until too late. I look forward to hearing from you and thank you.

Dear all I am so glad I found this forum. Can someone please help? I am currently in dispute with BG. I had a new boiler fitted in Aug 07 and the system has never really worked properly since then. Until I read the posts on here I was quite impressed that BG had fitted the boiler and powerflushed in one working day. Only now am I starting to realise I have been conned. I have a four bed, one bath, one shower room house. BG have fitted a WBosch Greenstar 24i but a simple call to WBosch will tell you that my house should have at least a 30CDi boiler. Many BG engineers have told me off the record that they think the wrong boiler has been fitted. I have never been able to get all the rad's hot at the same time and since Aug 07 have had numerous visits from engineers all of whom have a different opinion on the problem. On Monday I am getting a visit from a manager who is coming to 'approve' a powerflush and having read the posts on here that may well help. It doesn't hide the fact that the boiler I have been sold is under strength for my house. I have written to BG but as yet have had no response. I spent £3000 on the system (they weren't the most expensive) and just assumed that using BG would mean it was fitted properly. The cold spell of early Jan was really the last straw as we struggled for a week to heat the house. Can anyone offer me some advice, particularly on the boiler issue. The powerflush will not be charged so that is not as important but I am not prepared to give up on the boiler issue. I look forward to hearing from someone! THANK YOU!