UPDATE 20/03/2009 Today received cheque for £800.00p and voucher for £100.00, total £900.00 in full and final settlement. Settlement reached the day prior to court proceedings being commenced when I noticed Il Bagnese had been withdrawn from the James Villa Brochure and I asked if due to these circumstances they were now prepared to make a sensible offer.:)

Hi, Any updating information?

Hi, Supply the information requested by return, show them you are serious and not afraid. I am still awaiting their response but on one of the other web-sites I have posted on somebody else has conformed they stayed at the same Villa and that it was terrible!! I will keep you updated.

Hi, fax number is on my letter heading, xxxx xx xx xx xx. I am limiting my claim to the cost of the Villa only, and the additional costs surrounding the disapointement etc.. This is the element they supplied via their brochure/web site, a third party deals with the airfares etc...

Have sent by email attachment. If you would like copies of photos then please advise.

Hi, The number you have given is incorrect, my machine says it does not exiost!!!

Hi Again, 9 pages being sent by fax. I am faxing from France so I assume it is xxxx xxxx xxxx? if not please let me know. Please keep me updated, ùmy email address is xyz@abc.com

Hi Oiler, Final paragraph a straight copy of the one they sent me and the opening paragraph follows the same lines stating they are are not responsible!!! If you have a fax number I am willing to send you copies of the correspondence that has taken place. I will keep the site updated.

I should have said that the accomodation cost £1240. That is solely the Villa rental.

Hi, Having the same problem with James Villas over a Villa we booked in Tuscany. See James Villas - Review - Il Bagnese - James Villas Rented "Il Bagnese" in Italy via James Villas a "best of" villa. We walked out within 1 hour of arrival. The place was filthy!!! Mould on toilet seat, shower broken mould on curtains and around base, drawer units falling to pieces, **** line around swimming pool, microwave on top of fridge freezer, kitchen non-existant, etc.... Passports, we were asked to enter our full passport details onto forms in a file that was left on the sideboard, this file contained details of all previous guests and would prove to be very useful for identity fraud!!! Have used them before and been very happy but when faced with a problem they did not want to know!!!! This Villa does not reach the standard of the other 'Best of' Villas that we have rented. With their attitude I will never be using them again. Copies of letters and photographs in support of my complaint are available. They have told me to take them to arbitration!! I have appointed a solicitor. They just do not seem to care. I used to think having taken a number of holidays with them that they were a good company not anymore. Il Bagnese, Alberoro in Tuscany - sold by James Villas UPDATE 24/11/2008. After an initial insulting offer for full settlement of £87.71p my solicitor sent a 7 days notice letter, on the last day a letter was received increasing the settlement offer to £325.43p. I have rejected this offer and given my solicitior instructions to proceed with court action. Summary: Stay away from both Villa and Company. Please keep me informed of your situation and will keep me posting updated as well.