Hello, today i purchased a pair of football boots at eighty pounds. I wore them today in a football match, just one game and the sole has came off them partially, as if the glue wasnt strong enough so hasnt bonded well with the sole. When i bought the boots, she said is i have any problems i am only entitled to a credit note or exchange. Surely this cannot be right?

Hey, a friend of mine purchased a laptop for his girlfriend, for christmas, upon opening the gift yesterday, it had a cracked screen, with a slight chip mark on the top right corner of the casing of the laptop. The laptop was taken back first thing this morning, however, the store manager refused to take it back or refund or replace it. Saying that it had been dropped, which it hadnt, the laptop was only opened yesterday and never switched on, the minute it was opened he spotted it was cracked. My friend has wrote a letter to the head office, and a copy has been sent to trading standards. Where does he stand? He bought it on the 20th of this month, and couldnt believe his eyes when it was opened, and was shocked even more when pc world refused to take it back, or just replace it. He has contacted pc performance who are collecting it for repair on tuesday, but that takes two weeks and has a funny feeling that they are eventually going to turn around and say they wont cover it, from what he has read about them. What is his rights and what is the law so he can either get his money back or a replacement. Right now he wants a refund due to the way they have handled it. EDIT: Whats even funnier, is that when everyone was openeing presents he had it on video camera (recording christmas morning), when she took the laptop out, looked at it, and noticed it was broken.