dx100uk thank you so much i have just been and bought a new keyboard button stuck down think spring has gone in old one first one was sent from mobile im punctuation dyslexic which does not help

any specialists in car dealers and garage problems on here please here is most of the saga car make Mercedes car model e250 cdi blue efficiency sport coupe date of purchase 07/09/19 mileage at purchase 86399 current mileage 101000 i visited the showroom at the beginning of sept 2019 and saw a Mercedes for sale i said to the salesman was looking for a long distance motorway type car as my partners dad is very ill but lives in Lincoln and we have to keep travelling back and forth to his home a round trip of around 310 miles from my home address sometime once or twice a week being registered as disabled it had to be comfortable for my back phil the salesman agreed the Mercedes would be the best car for that i purchased the car via my already arranged hp agreement with oodle car finance and signed the papers on the 07/09/19 i collected the car a few days later. the car was great and problem free having been serviced just before sale by Mercedes main dealer as it had been since new . sadly 4 weeks in and problems started to manifest themselves first incident was the radio and cd keep turning off including the multifunction screen which is quite important for various functions and setting , i rang the garage and spoke to phil he assured me he would sort this out , i took the car back i parked it up outside and went in to get phil to show him the problem when he got to the car the fault had disappeared , he said just keep using it its probably because its not been used much and to be honest its not happened since . roll on to mid November and i get a message come up saying esp inactive consult manual, this in effect was the start of something far more worrying, i did not have a manual as one was not supplied i contacted phil he said its probably just a sensor playing up he advised me to keep an eye on it and let him know if i had any actual running problems or car started acting up and assured me it would probably go off on its own. i rang Mercedes benz of lakeside west Thurrock to try and buy an owners manual and get a copy of the cars service record printed out to keep for my records but they said i had to go into dealership for the service records and had to supply the log book in my name which was still not back from dvla had to wait a few more weeks till that arrived in the middle of this the car broke down with literally over 60 errors being recorded on the ecu rendering the car undrivable this included esp traction control and abs inoperative and the car would not even unlock the steering lock. i called garage and told them he said he would try and get car booked in if i could get it to him which at the time was impossible as i could not even get steering lock off so it could be loaded onto recovery truck . i rang mercedes benz at lakeside west thurock to ask for some advice she asked what the problem was - i told her she told me the car was still under Mercedes assist which is free with every yearly service and she arranged a visit from Mercedes assist. the mechanic turned up and eventually managed to get everything working this was due to a faulty electronic steering lock which i had changed that week at cost of £160 he also cleared all errors etc with mb star machine he stated that for that many errors it was more than likely a battery problem or a break in connection to the ecu from the various body control units , he advised i tell the dealer of the problems i had, the car was now running again the dealer said that's great glad its been sorted . i stated then that the problem was not fixed but cleared and could come back i was advised again to just stop worrying and enjoy the car in fairness he said if it goes wrong we will sort it dont worry which instilled some confidence that i was dealing with a reputable dealer and these things sometimes happen . roll on 4 days and again the car came up with loads of error messages on the screen the car would not kick down when accelerator was pressed and the cruise control became in operative no heating or cooling inside the wing mirrors stopped moving electronically and no indicators or brake lights no abs or traction control no esp . again i called garage and was advised to get car to them when they had time to deal with it they would sort the problem i again called on Mercedes assist to get the car back on the road i could get it to the dealership as he did not have a loan car i would need to then get someone to follow me to the garage to take me home . the car was booked in but again broke down with all errors before i could get it there another visit from Mercedes assist this time the sent a senior technician as there had been 3 call outs he was also directed by me cedes main technical engineer as in what to check i was at work when this happened the man arrived and proceeded to dismantle the car front seat out drivers carpets out over an hour later he called me to car to look at something he had found. the engineers words were i think this car has been involved in flooding inside he showed me a tide mark all way along one side of car under the carpets the carpet was also stained he then showed me the things known as can bus connectors i think there were four of them he showed me all the electrical connectors which are copper clad push on connectors all of which were covered in a green patina and chalky white corrosion he said that can only come from water being inside the car and would of had to be over an inch and a half deep to get that high to reach the connectors he spent nearly 3 hours cleaning and refitting them all far beyond hes duty as a roadside technician he said that these connectors is where all date travel through to main ecu to keep thing ticking over and without the data the ecu would not be able to get information to do its job , he advised that i show his report to dealer i got it from and get them to repair it by changing all the can bus boards and connectors . when informed the dealer of the flooding issue and the connectors he's response was oh bloody hell thats not good he then informed me and he had done a hpi check on the car and that never showed any claims for it and he said does not mean it has not been flooded but just that they would not have known about it which i agreed with its an unforeseen problem i told him that as car was still under warranty i would want it repaired he said well if its really bad we may have to change car or something , i said it was an option if he had another Mercedes which he said he did not have any so was not an option really . i took the car in and advised him again of the report from Mercedes benz about the can bus connectors he assured me it would all be sorted i rang for an update and was informed that the car was taken to a local garage to be looked at i rang this garage and was informed that the canbus connectors were nothing to do with it not kicking down in gear they said the dpf filter was 97% blocked and would need removing to sort this problem assumed by me to mean cleaning as a manual regeneration was not working , they were going on about high mileages and not running car properly my response was short and direct "i am now getting fed up with this the car has been off the road more than its been on it since i bought it just do whatever you need to do to get my car back running as its supposed to be to that they replied ok they had the car for a week and was informed that they had trouble accessing the ecu with the machine they used and had to send the car to a third party for work to be done . i collected the car from the 3rd party garage who informed me i would not have any more issues with the dpf they mentioned they had done software updates and remapping to sort the issue ,and in all fairness to the garage it was great although a bit slower on pull away seemed smoother overall sorted i thought . roll onto feb 2020 and the problem again arose , i rang the dealer and stated about we will have to look at changing the car stating i was now fed up with all this and i had no confidence in the repairs or the car, he was very apologetic and said car needs to come back in to be sorted as could be the automatic gearbox playing up i take the car down to be booked in the dealer said i needed to take it back to third party garage as they would be doing it , i went there and arranged a date with them sadly then covid appeared on our scenes and was told could not get it in garage as lockdown measures were in force that takes us to may when things started to open up again the car had been faulty for the whole period of lockdown apart from local journeys leaving me to drive my old car which had problems of its own being 20 years old and having covered 230000 miles . in may i tteok the car back telling them i was sick and tired of bringing it back please fix it correctly, and walked off i got 150 yards away and realised i had left my phone in car walked back all 45 seconds of walking to be met by the salesman coming out of the garage saying i was just trying to call you i said oh i left my phone in car he's reply was manager has just test drove the car and said its fine nothing wrong with it what the hell a 10 second test drive really you can imagine i was furious and pushed him into passenger seat and then i drove him round industrial estate at a highly accelerated rate of know showing him the fault which he now agreed was there. in may 2020 we get the car into the garage at last loads of checks and they come back with the gearbox ecu as faulty and said this has to come from Germany in all they had the car from 12th june to 12th july i collected the car on the Friday and immediatly drove 200 miles to test it brilliant not a missed beat i went to bed at 2am after cleaning and polishing and doing my oil water and fluid checks brilliant my dream car back on form roll on to 6am up for work pull away no kickdown nearly causing a major accident pulling onto motorway i rang garage and told them i was now sick of all this its making me ill only to be told take it back to third party , back into garage for another 6 days they advise me that the car has a faulty throttle body and that was causing the thorn in my side and that he would order it and change that i get a phonecall midweek saying that they also now had to remove the inlet manifold as it was nearly totally blocked and would need cleaning again i left them to it at this point my dream car was now my worst nightmare i had already contacted the finance company at beginning of covid and lodged a complaint about garage and dealer they said this would be investigated but due to covid i could not get anything sorted . i rang about collecting car and asked am i going to have anymore problems with this he said of course you will its a merc they are crap look my garage is full of german cars they are all crap not really what i wanted to hear. i collected the car last week and had to go to brighton and back a few times for work the next day i noticed a lot of black smoke coming from the exhaust when accelerating hard to get onto motorways i found a clear patch of road and opened the throttle fully and my god i thought the sun had gone in all cars behind me disappeared from rear view mirror in a thick black smoke i called the garage to let them know he said drive it will ring you in few days. over next few days the smoking has got heavier and denser so i thought i would check the oil as its about 1200 miles from needing changing at service well there was no oil on dipstick at all - remember i checked this on the friday before it went into garage and was fine as it has been since i bought the car its never used a drop of oil , i added a litre of oil still nothing 4.5 litres to get it to correct mark on dipstick when i informed garage of this he said well its a merc mate they all use oil my reply was 4 litres in 3 days i dont think so he said well yeah you know you have an oil leak on that car dont you . well when was he going to tell me that when it blew up this is not the service or warranty i signed up for and will no longer be taking the car back as now other things have come to light today on having car inspected by myself at a local garage with the car in the air to find this oil leak that's been there for last few times i was in garage and them not fixing it or even informing me i can pay them to do that as well while half of engine was out .g arage told me i would find the 4 litres of oil on undertray guess what only some signs of wet which looks old as its got loads of road grit on it either they drained oil out and never refilled it or its burnt 4 litres in 3 days when i filled it back up wth oil the oil know has a gun metal grey colour which one can only assume is the big end shells and turbo bearings breaking up which effectively means the engine now needs changing . also while inspecting the underside to find the leak the mechanic has said the dpf has been removed and the egr valve blanked off when i said yes they took it off to clean it i think he has said i need to get it checked because the emissions are so high looks like its been removed if it has i have been driving a car with no dpf filter which is illegal also the removal warrants theft surely. i am trying to source another car as this one is now scrap without correct repairs being made leaving me with a 7000 finance to settle on a scrap car i need some advice on this please

haha lets hope so mate they already issued one ccj against me that i never even knew about or had any paperwork for but seeing as they won in court waste of time trying to fight it now i suppose

thats great thanks guys i have other issues on my credit file that i need to sort out but i will get this one out of the way first all help is appreciated

received a reply from capquest saying account on hold for 28 days while they contact original creditor anything i need to do

So once its stayed can it be removed from my credit file

Do i have to get it stayed or does that happen on its own

on that friday the court wrote to me saying it had been accepted the day after i heard from the people who raised the ccj attempt saying they were going to request information from original company so how long should i wait please

thanks so much guys

thanks guys what should happen next and how long i dont want to screw it up again

done that thanks guys fingers crossed im useless at this stuff

can i rejoin mcol

Says cannot find user contact helpdesk

is that good or bad guys have i messed this up guys

hi all just an update whats next as still not heard anything from the solicitor or capquest

ok thanks do i leave the postal order blank also is the cca route on its own the first step with dcas or should it also have the cpr sent at the same time many thanks guys

hi all i have done the cca thing and the cpr is there anyway someone could check i have done them correctly please

Name of the Claimant ?capquest investments Date of issue – 29/11/2016 particulars of claim 1 the claim is for the sum of £7xx.xx in respect of monies owing by the defendant on a credit agreement held by the defendant with shop direct under account number xxxxxxxxxxx upon which the defendant failed to maintain payments 2 a default notice was served upon the defendant and has not been complied with 3 the balance owed was assigned from shop direct to the claimant and the defendant has been notified of the assignment by letter total amount was originally 636.18 but says court fee is 60.00 and legal representative fee is 70.00 What is the value of the claim?£766.18 Is the claim for a current account (Overdraft) or credit/loan account or mobile phone account? mail order catalogue When did you enter into the original agreement before or after 2007? after Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. debt purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? no Did you receive a Default Notice from the original creditor? yes but not 100 sure Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? no Why did you cease payments? financial and health difficulties What was the date of your last payment?think was may 2014 Was there a dispute with the original creditor that remains unresolved? no Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? i asked to hold payment until i found work and recovered from ill health but said they could not do it for more than few weeks

ok have done the mcol bit other bits i may need further guidance guys but will try thank you

hi all how do i edit a post i have posted thanks in advance

thanks martin it says 1 the claim is for the sum of £7xx.xx in respect of monies owing by the defendant on a credit agreement held by the defendant with shop direct under account number xxxxxxxxxxx upon which the defendant failed to maintain payments 2 a default notice was served upon the defendant and has not been complied with 3 the balance owed was assigned from shop direct to the claimant and the defendant has been notified of the assignment by letter contact drysdenfairfax solicitors on 01138233850 total amount was originally636.18 but says court fee is 60.00 and legal representative fee is 70.00 thanks

hi all after getting my latest credit report i think its time to try and sort it all out my debts total about £4000 probably a bit less i also have one ccj and have just recieved another one of the claim form things , other debts are still being paid because when i fell on a real bad patch with health and work they helped while some just refued to try any help . i know i should pay every single one of them but i cannot i thought i would ask some advice on where to start seeing if any of them are enforcable any help is appreciated

hce you say that you would truly be surprised if the level of misconduct detailed on this forum is as common as you state. you only hear about the ones that are intelligent enough to search for help what about the familiys and individuals that cannot pay and suffer in silence at the hands of unlicesenced or incopetent baliffs every day. let me ask you a question a family has two kids at school both parents work full time and have held a steady job for 15 years and always paid the bills on time , the worst happens the husband losses his job so they struggle to make ends meet he cannot claim anything despite paying into the benefits sysyem all his working life. this causes massive strain on the family , and again the worst happens they cannot pay the loans they had out . but offered a token payment which was not accepted . so they try a different approach they pay one loan one month and miss itthe next to pay the other loan on a rotating basis . the loan compant does not like this so decides to pass the debt on for collection , now things get worse the wife and husband are constantly arguing and again the worst happens they seperate , now she can no longer afford to work because she has two children to look after . the husband thinks he has escaped the problems of the debts kids and ex wife ,,,,, wrong she now goes to the csa and they award her 300 per month to be paid by her ex . great 300 a month to pay them debts off ehh, wrong because now she has to declare that and now the social security stops her benefits and her rent and poll tax assistance. she is now worse off than when she started . so now the baliffs call and say we are taking your car or goods to the value of your loan. they then proceded to add charges and more charges until the debt becomes totally obscured by charges . now given the choice of paying up in full or feeding my kids and keeping my family together i know which i would rather do and i think you know what you would do given the same set of circumstance. this is not a personal attack on you its an attack on the system that makes the situation worse , i know the story shows the most unlucky family in the world but this can and does happen everyday if only the person that issued the loan had accepted that the family had fell on hard times and accepted that offer of token payments the whole situation may well of turned out with a better ending. my point is when you try and arrrange payment terms with the named company in this post and others the answer is generally no and if its yes thats good but they are going to add another charge , this is where its wrong . the debt is the debt but some of the charges are borderline criminal. and i for one (who did not owe the original debt in the first place) will support fully any criminal proceedings against a company that thinks they can charge what they like, and a lot of the time for work not even done . i understand from some of your posts that you can be sympathetic but please accept that this and worse happens everyday in the world of collecting monies owed. and you may say well take out ppi on the loan need i answer that lol . sorry hce but had to have my rant

sorry buddy think we need to take the humour elsewhere will refrain in future did not see your post shame this forum does not have a chat room. and onlyme have sent my letters to someone on here of much greater knowledge to have a look at , let you know soon buddy

hmmmm lol operative word here being have to visit, in some cases they send the invisible enforcement officer and thats another 600.00:p