today I received a letter from Hoist, all they sent was pages 1and 3 of the PDF I already uploaded with this letter. (Dated 7/12/2021 which I received today the 11/12/2021)
Dear XXXX, Further to your request for a copy agreement for the above account, please find enclosed the relevant documentation for your attention.
Please note if an original agreement was not available, under the Consumer Credit Act a reconstituted copy may be provided.
If you are not already making payments towards your account, please forward your affordable payment proposals to us. We have placed your account on hold for the next 14 days, after which time collection activity will resume on the account.
Should you have any queries or concerns during this time, please do not hesitate to contact is on 03452668876 or alternatively you can email us.
Thanks
The Hoist Team.
I would be grateful for your thoughts on this and what my next step should be.
Many thanks