No I paid by debit card so it came out of my bank account. I am going to give trading standards a ring. Thanks for replying.

I have ordered a steam mop priced £29.99 from a mail order company called Health & Home. I ordered it on 1st October 2008 and payment was taken on 3rd October 2008. I still have not received this order. The company is refusing me a refund. Has anyone else had problems with this company? The worse thing is they are still taking orders for this steam mop they claim on their website it is their best seller.