If someone could send them to me that'd be great, I'm fed up of speaking to people in India that don't understand the problems and so give no proper solutions. They've had my PC back off me a couple times in the past few months and they've just resorted to formatting it and sending it back to me. As if I couldn't do that myself - it's just that formatting is only a temporary fix. It's back to crashing on the DELL screen before Windows even loads. Can't access set-up or boot from disk now. I know I won't get anything by phoning their customer services again, I have sent an e-mail but I'm sure it would be more effective to e-mail someone a bit higher up the chain and in the UK.

Thanks, I'll have a word with him and see what he says. It's actually a Dimension tower (one of the slim ones) though not a laptop, I wish I had bought a laptop now. Would have been much more suitable for my needs.

Yes, I bought direct from their website. I've just been phoned back by a supervisor who has again told me that after 7 days of purchase a refund is impossible but they will send out an engineer to replace the graphics card and the motherboard again. Seems like my only option really, I don't see what difference it will make this time as it had a new motherboard and graphics card just three months ago. I'm really not happy with the product though, it's frustrating to have to format a computer and lose data - though I guess it's partially my fault for now backing anything up. It's a pain ripping all my music back onto the pc and I had recorded 8 songs myself which are now gone. She said if the problem persists the best they can do is replace the whole machine, but I'd be happier with a partial refund. Doesn't look like I'll be able to get one out of them though. Thanks for your help anyway, if problems persist after this engineer has a look I'll send them a letter quoting that act and see if I can get a better response from them. I'm thinking that as soon as the warranty expires I won't get anything out of them though.

Hi, I'm Sam and this is my first post here. I bought a new Dell computer on the 29th of December last year and paid the £580 by Direct Debit. I've had a lot of problems with the PC, and have had to boot it from the Windows disk - losing all my files multiple times. Eventually 7 months after purchase the graphics card died, and the computer wouldn't load windows. After following Dells troubleshooting guide I opened the computer to find that the fan on the motherboard wasn't plugged in so all the time I'd been using it, the computer was over-heating. I contacted Dell and they replaced the graphics card and motherboard. The computer still has a number of problems, often it freezes on the dell screen before loading windows and it runs very slowly when windows does load. Also the ethernet port seems to be faulty as it keeps losing connection to the internet (tried swapping cables, ports on the router etc) Recently the graphics card has had problems again and so I'm currently running it on the on-board graphics but there are still other problems. I only have 26 days left on my one year warranty, and I know that as soon as this expires I'll still be left with a lot of problems that Dell won't care about. Having had to boot from the windows CD yet again I've decided enough is enough and I'd like a refund for the product, which has been failed at quality control level and is therefore damaged. I phoned Dell to ask for a refund, and they refused saying a refund was impossible. I said that I had consumer rights and that I had been sold a potentially dangerous product to which they replied after 7 days of purchase I have no consumer rights... They kept saying they'd want to collect it and replace the graphics card and other components again but seeing as that didn't really solve the issue last time (only delayed the problems slightly) I would accept nothing other than a refund. He refused so I asked to speak to his supervisor, he said his supervisor was busy and couldn't talk to me. He then just hung up on me. I didn't get his name, which I know is a pretty big mistake - but can anyone guide me on what rights I actually have now? This computer cost me almost £600 and has been nothing but trouble since I had it. The warranty expires soon and I'm not sure what I can do? My other Dell pc is almost 7 years old and hasn't been formatted once, it's still working great today. This one isn't a year old and it's been nothing but hassle. They've replaced components to no joy, they've refused me a refund on the phone and hung up on me. What options do I really have now? Is it just a case of never buying from Dell again and saving up for a new PC, or can I go down another route to get a refund?