Hi Gyzmo, I didnt take them that way at all, i appreciate all your help and the fact that you took the time to respond. Thanks once again. Giles

Hi Gyzmo, I managed to get a full refund in the end after arguing with the manager for an hour. Thank you for your time and your help on this, it is much appreciated. Kind regards Giles

Can anybody provide a link to some information where i can check what protection i have as a buyer please? Im going to go into the shop tomorrow to talk to the manager. Thanks Giles

Thanks for the response, Im just a part time DJ on weekends, so didnt buy it as a business. More of a hobby i still need something to dj with tho as i play quite regularly. Sorry, yes i meant November. What do you mean by the full protection, sorry im not to up on the retail returns side of things?

Hi Guys, Hope everyone is well today. If anybody has a spare second i was wondering if you could help me with something. I purchased a piece of DJ hardware and software on the 12th of December and the hardware is now up playing and not working properly. So i called the shop i bought it from in London and they said because it had software with it they would not return it as it is against their company rules to return software. They also said that to exchange/repair the hardware i had to send it into them and they would send it on to the manufacturer to confirm the fault then once that had happened I could either get a credit note or exchange. Which could take 2-4 weeks. This obviously leaves me without the product that i need for my work DJing this weekend and the possibly the following 3 weeks after. Im a bit shocked by all this if im honest, i spent nearly £500 on this product and now its gone faulty within 3 weeks and they say because they cant take my word for it they need to send it to the manufacturer for 2-4 weeks, is this right? I feel pretty hard done by. Appreciate anybody who can help, thank you. Giles