Hi, Advice please We are a landlord which our tenant moved out last week owing us arrears. We have contacted the agent whom placed them to return the deposit to us. They are stating they have no records on the file showing she paid them the deposit in the first place. Where do I stand on this? The property was not managed by the agent. On the tenancy agreement it states that the agents do not hold the deposit because it is not a managed property. However the deposit was never paid to us on commencement or thereafter of the tenancy agreement. So how could I hold a deposit I never received? Is this negligence on the agents behalf? Are the agents still liable?

Steven, PLEASE HELP! I just don't know what to do. So we sent a SAR to AIC (recorded delivery) and we are still in our 40 day period. AIC have written stating they were going to pass this onto their legal department, with no indication of our request. Now we have recieved a legal letter from AIC solicitors stating that we have to pay the full amount to avoid court action within the next 7 days. All correspondence have different outstanding balances, with no breakdown. Additionally how can they take us to court if they have not complied within the 40 day period? Please advise, JSC

Hi, Glad to see we are not the only ones whom have had the pleasure of dealing with AIC. My husband owes them credit card debt for 2 accounts. The rung quite alot last week and sought advice and sent a request paying a £10 postal order on Sat. However I am concerned as I have recieved a letter dated before they rung stating a notification on intended visit? How easy is it or them to enter our property? Also my husband owes another company money, and we have been trying to get through to offer a payment plan but their credit control do not recieve incoming calls and he is out when they ring. How can I speak to them on his behalf? I don't want this debt to get passed over to a company like AIC. Thanks and good luck all!