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Depending on what your job is within the Hospital you should be under the Agenda For Change framework like almost all NHS employees. If this is the case then your employers can do pretty much whatever they feel like as long as it is within the working time directives. Personally I wouldn't expect Unison to be much help, they don't seem to be too keen on helping out their members IMO.

I've got a Dell PC on finance and I had a Direct Debit returned last month. Dell put a £15 charge on the amount then tried to claim the DD again two days later. As I hadn't been paid, it was returned again with another charge on it. Is it possible to reclaim these charges? Has anyone had similar problems with Dell and tried to claim?

Congratulations. I was starting to think that Smile may have toughened up to all the claims but it seems not!

So maybe Smile aren't as easy as we thought they were. Good luck Thunderpuss.

Oh, in that case I'll have to keep a close eye on your thread to see what happens. Good luck!

Finally got an acknowledgement of service from Smile today....with one day left! I've searched through the posts but can't seem to find anyone who has gone through the Moneyclaim stage yet. Is anyone aware of anyone who has been taken the whole way by Smile, or are they the same as most of the other banks where they acknowledge service, then pay out?

Well spotted quincy:D:D

They're probably not sure what to do with it...Yours must be about the first they've received :o

It sound like your claim is going down exactly the same route as mine did! A full set of duplicate statements, and no response to any prelim. or LBA. At this rate you should have your money back within a month or so:D

After deciding to play nice with Smile and sending them a second LBA just to hurry them along...it never worked! The MCOL claim was submitted today for a total of £395 including the costs. Let's hope they pay up soon:)

I had a similar problem with my HSBC claim. I'd contact Smile and tell them that your address has changed an that they need to update your records to show this. When I did it with HSBC, they replied to my LBA at my old address, then I just sent all following letters showing my new address and informing them that as I had already told them about the address change, I assumed that they had changed it! It didn't hinder the process at all!

I just recieved another standard email reply from Smile today....But I've no idea what they are replying to as they've already replied to all my other letters :idea: The 14 days is up tomorrow for the LBA, so I'm thinking about sending a letter to them telling them that I understand they are very busy at the moment, but if they don't refund the charges by the end of the week I will have no other option than to file a claim with MCOL which will result in them having to pay interest. I'm hoping they won't decide to close my account if I go to the MCOL stage with them, because apart from the charges I think they're the best of a bad bunch as far as banks are concerned:eek: (hopefully the fact that I've paid the settlement cheque from my HSBC claim into my account will deter them from closing it!)

Thanks for that, I'll get the other half to make the call tomorrow.

I'm currently starting to set about claimimg back charges for my girlfriend on a Barclays account that she closed down about 6 months ago. I've sent out the DPA request on 01/07/06 and a follow up letter on 30/07/06. I still haven't heard a thing from them yet. Is this normal for Barclays? Should I give them a few more days before I move on to the next stage? Any help would be appreciated