maybe i wasnt clear with what i meant... The ones on JSA who take to living on it as a lifestyle with endless brood of kids. I myself have been on JSA, but worked at the same time (declared). I had to pay NI contributions, and end of year tax, ETC, i earnt about 40 a week, and lost about 45 off my benefit... I also had to pay for fuel to get to work ETC. WHERE AS if you DONT WORK and sit on benefits in general and never look for a job, there are so many scams on JSA that are so easy... Trust me, working is not meaning more money... I pay £60/week for fuel to commute to work... I get no "benefits" now, bar Child Benefit and Child Tax Credit, and earn about £210/week. its not that easy working... .... but tbf, I went from working in an office near £10 / hr, to working in a fast food joint for £6.10 / hr.... I hate to get into an argument about JSA, but dont you think 18 months is a long time not to find a job... I found a part time job within 2 days when i lost my last job....

it might also be helpful for you to perform a full SAR request. (request EVERYTHING - making particularly clear you want a copy of ALL account notes... and internal / external communication in regards to your account and you.). Orange / EVerything Everywhere (its best to send it to EE and note you want a copy of all information held by is subsidaries ... as there may be communications about your account to them etc and between entities outside of the "orange" circle - IE: T mobile etc... which are under Everything Everywhere)... They have 40 days from reciept of the request, to post out the SAR. And if they don't comply, put a complaint in... (I will be complaining in just a few days at this rate) https://www.ico.gov.uk/Global/contact_us.aspx contact the ico if orange / EE fail to repond to a SAR, its a breach of the DPA 1998 - and the ICO will contact them on your behalf... If you take this to court, you could add the £10 fee for a SAR onto the "damages" etc... and if 150 was taken, there must be notes on the system ETC which will only help you in court.

if you are a new customer you are in a 12 month "fixed term" agreement... much like a mobile / landline supplier ETC... weather or not you end at the end of the "Fixed Term" is up to yourself by giving 30 days...

obviously, im not saying it WONT work... but just making it clear, that the company supplying the information have to agree to remove it... the CRA are not allowed to remove it without their consent... Send an email to all involved... I use Equifax CRA for my credit file (Capital one free consumer protection package thingy) perhaps experian ETC are better?...

surely you dont owe money, as you pay a month in advance? IE: if you pay 15th april, you are paying for 15th april to 14th may... so if you port on 18th of april, you perhaps owe them 3-4 days contract fees... check your bills...

send an email to: executive.office@orange.co.uk; customer.services@orange.co.uk; correspondence@everythingeverywhere.com; ASAP note your account no or at least your mobile no... Also ensure your email address is on file the same as the one your emailing from... to avoid security issues... state that you expect a refund of the security deposit, else you will go to small claims, and be adding interest or something to the simular (orange i believed couldnt hold a security deposit but must deduct it from bills in consecutive order etc? so £10 / month contract reduces the deposit by £10 month, plus additional ETC? you have to wait 8 weeks from date of first written complaint, so ensure you save a copy of your complaint email (I recommend CUTEPDF for printing directly to PDF file, its free) and it works the same way as printing to a printer, except it saves a PDF file to your PC... (CISAS will require PDF files if you end up going to them, they accept very few file formats and i believe .doc was one they didnt accept) also, expect the worst from orange, ive found them to pretty useless the higher you go (the general CS staff have helped me more than any manager)

doesnt help mind, ive argued numerous times, it usually results in them contacting xyz company, xyz company replying "we will investigate" then "no, were right," and CRA coming back with " XYZ have investigate, and insist that they are right with the information provided to us... We cannot help further with this, and should you wish to dispute this, you should contact xyz directly..." ive had it three times, two of them with Orange, who failed to collect a DD in 2007, i called up start of july for the junee payment and paid on card, and they confirmed DD would leave for july... in august the same, no payment taken so i called and paid again... CRA marked as two payments 1 month late (as both paid by card by me) but could not remove as orange would not admit responsability for failure to collect...

sechedule two is mostly a copy of their replies (but none of my emails to them supprisingly) with a lot of notes saying im not happy, and ive called and so on... (but none where i requested a SAR.... ETC either) schedule three is a screen dump of an email sent from one member of the company stating i recieved this said text informing me of price increase... with no evidence, or attachments ETC! (im assuming my CISAS adjudicator will ask for said evidence, as my email prior to comments was forwarded to them) schedule four is this: as an adjudicator has been assigned, does this mean CISAS has taken on the case, or does the adjudicator decide if its in the remit of CISAS

before sending the previous comments, i also sent this email: this is their defence.... look at the comments made... lol Absolutely twisting account notes... and picked key notes which could be twisted, avoiding any that clearly show orange have failed... sadly apart from schedule one, which is their terms and conditions, the rest of the info contains a hell of a lot of personal info,... so looking, i think i wont bother attaching it here... as its mostly going to be blanked out,.. but i like this one:

OK, another update... bear with me here... so, I posted through but cheque not cashed... now 13th July (Leaving it as 24th July as a deadline, its just 11 days to go)... so i decided to chase them up (I really want this info, as it proves my cash, and if i go to court my case will be dependant on it... I called up this evening, and asked to put a £10 credit onto my account... after four attempts, the fifth i got lucky, and it was done... Once done, i said can you make a note on my account, to the tune of: Im guessing he also noted other stuff, but I thanked him a lot, and expressed my gratitude at his pleasant manner (again, its a shame guys like this get the folk who others have P'd off) I then sent the following email, along with attachments... Now CISAS... Orange sent a defense through with the following: 1) Price rise.... "this has been confirmed to be outside of the scope of CISAS by management, and we hold a number of letters to our executive office from CISAS confirming that you would not process complaints in relation to the price rise" 2) lack of service "This complaint is since the customer opened his account, and is older than 9 months, so per cisas rules, you cant deal with it (absolutely abrev'd, but just to show their defence doesnt deny their wrong doing?) I will print, and black out all info i dont want to be seen, but its one hell of a long defence, about 50 pages, a lot containing a lot of personal info.... and its in "picture" format pdf, so i cant copy and paste... but my response comments were:

you can click on "Edit Post" below the post to edit it but i hear what your saying, Again, i know i can be compensated for missing parcels from ebay, but when its things with personal info, thats what the problem is... I open all post to my house, and rarely look who it is addressed to (if i didnt the mrs wouldnt check her mail ETC) - so i imagine others are like me... but if somebody gets my card then a day later the pin number... whats stopping them cleaning me out, esp since if they use the pin, im not covered by the bank? right? RM dont seem to get this...

also, im not sure if this would help you, but try to be specific with what you want with a subject access report, listing every possible thing... here is mine: also, this may help you (another letter i sent to orange) from my complaint (plenty of "issues" but may help with some?) http://www.consumeractiongroup.co.uk/forum/showthread.php?354289-Orange-Price-Rise-Failure-to-reply-to-SAR-and-many-other-complaints... as advised by other members of this forum, it is a good idea to send a cheque / postal order with the payment amount.

you realise even if you have been to the ombudsman you can still take it to small claims court... the only one "who stands to loose" by using the ombudsman *(i assume CISAS?) is the phone company, as you do not have to accept their decision.

i would rep+1 if i knew how, this def deserves it... seriously though, freeview, even though advertised as free forever, has never been free... remember the TV license that funds the BBC, and was also used to fund the switch over by license increases, rushed through by the government... and mobile operators always get away with crap, as if uk legislation doesnt apply to them... but its always us the UK public, who are "struggling" to pay bills that suffer... I bet those on JSA who dont work will get the filters for free though!!!

i would rep+1 if i knew how, this def deserves it... seriously though, freeview, even though advertised as free forever, has never been free... remember the TV license that funds the BBC, and was also used to fund the switch over by license increases, rushed through by the government... and mobile operators always get away with crap, as if uk legislation doesnt apply to them... but its always us the UK public, who are "struggling" to pay bills that suffer... I bet those on JSA who dont work will get the filters for free though!!!

Hi guys, Just aiming to help other consumers out there... I got a letter in the post today from Sky informing me that my services were going to increase in price, to the tune of £1.50 for tv, and few other increases... I am still in a 12 month contract (until november 2012), as i recently upgraded my services adding HD, multiroom ETC. Now long story short... Simply call up to the "thinking of leaving us department" tell them that your not happy with the price increase so they can cancel all of the services provided by them. They will then (hopefully) give you a £1.50 credit (and credit for the other amounts depending on the services you recieve - ie: sports, movies etc, all have seperate increases) They are applying these increases across to everyone, new, existing ETC... even if your in a fixed term contract... HOWEVER: the UTCCR 1999 regulations state the following: this is a little paragraph from my orange complaint, but is relevant here... also, bear the following in mind: if your out of contract, you have more legroom for discounts "fueled" by the price increase... - dont be happy with the £1.50 credit, tell them you want the best available deal, as you can get services by XYZ service (IE: Virgin Media, BT Vision ETC). My current offers on account are: 9 months free telephone line rental (expiring jan 2013) 12 months free hd package (expiring july 2013) £1.50 credits to counteract price increase (expiring july 2013) my offers are due to a multitude of failures by sky (took them over six months to activate my broadband etc) but I am a little annoyed that the sky adviser i spoke to tried to argue with me that i wouldnt of been able to leave either way... despite their price increase terminating the validity of their "lock in clause" lol. hopefully if anybody else has some info to add and i do hope this helps you guys avoid being ripped off! Wayne.

i am assuming this termination is due to the price increase? I called sky today because of £1.50 price increase, directly through to "thinking of leaving us?" option... and as soon as she asked how can i help you, i went straight to the point "I am calling to cancel all services as im not happy with a £1.50 price increase, whilst still in contract!" she added a 12 month recurring 1.50 credit to my account to offset. but then went onto say "But you do realise, Even if i didnt add the credit, there isnt a lot you could do with this situation since your still in contract?" now given my current problem with Orange, I know that a price increase during a fixed term contract is contrary to the UTCCR 1999. So i told her "Oh yea there is, as due to the UTCCR 1999 legislation, if you alter the terms of a contract, and attempt to fix me to such a contract it is against current uk legislation" she then attempted to argue her point with me to which i said "well look at it this way, since your giving me a £1.50 credit, there isnt a problem... but would you want to loose a customer paying £66/month for services? Refuse to give me the £1.50 credit and we will see who wins... But as you give me the credit... Theres absolutely no need to argue is there?" Its a shame really... It could of been such a good conversation, and very pleasant customer service experience... if not for her attempt to argue a "point" with me... After resolving my problem...

hi guys, an update@ multiple phone calls/emails, finnaly got through to ECRT... the guy was as arrogant as the others saying "well theres nothing we can do about it for you... you need to chase the sender for a refund and THEY will have to file for compensation claim from us..." I repeated that im not happy with my mail going missing etc... stated specific items that have gone, along with a package that got returned to sender and marked "not known" etc... so obviously they are going to the wrong address... he said they will investigate again... so unhappy with this response, i have sent further emails to moya.greene@royalmail.com and stated i will be contacting the postal review panel (one stage before PostRS on their complaints proceedure - which i can contact at any point after submitting a complaint) - who are ringfenced outside of Royalmail to handle these complaints... i got a response from her (or her team) saying she has asked one of her senior CS team to investigate this, and got an email from the team member about 30 mins later saying she would need around 7 working days to investigate, etc... lets see what happens... - the most annoying thing is, ive practically been called a theif by one ebay seller, saying he posted it, and theres no chance of him posting again... I even gave him my RM reference no, which to contact royal mail with, which this guy from ECRT said was a note stating the items are considered lost... and he cannot tell who delivered the items, they have spoken to the local delivery office and claim they have a fault with the pads for the signatures... I stated "Well how the hell is there a signature on my tracking number?" I then went on to state about postcodes being the unique identifiers which need to be on packages etc... as mine was... he said "well packages are sorted by hand, and in the end its down to the postman to check the postcode/address when he delivers it. amazingly i have spoken to a couple of my neighbours and they have the same issues... only they recieve mail from up in lower quinton etc... - and another friend recieves mail from people in Ettington... amazing that so much mail gets missdelivered...

also, considering i opened my complaint on 22.6.12... surely this should be able to take to the postal complaints panel now, considering no response has been made? is there a time limit? and how do i do such a thing? cheers...

my local post office refused to take a parcel from myself a few months ago... ebay sales can be delivered by parcelforce for 10... to post over the counter would be about 20 or 30 quid. so i regularly quote parcel force prices of 12- £13... and IF it can be delivered cheaper via royal mail/etc I WILL do so and refund the difference... just to make sure the customers get the best price... but so as not to stiff myself, i always quote the most expensive possible... the only thing i did was argue for five mins, that all i need is them to give me a reciept saying nothing had been paid, but with the tracking ID on... as proof of postage,, and obviously if i hadnt paid, then it would simply be returned to me"!!! they outright refused. I said CALL PARCELFORCE then... they refused, so i went, you know what... **** it... and went to post office 3 miles away... its not post office, its arrogant little egits behind the counter with their power trips...

amazingly. no response from royal mail, sent them another email chasing them up... i didnt get my promised call back within an hour, or even still not yet at all... i find it disgusting... what else i find disgusting is that I had a parcel redelivered to my car's dealer (some parts) with "not known at this address" on the parcel... so obviously, they are delivering to the wrong address... if you can post the URL without the http www ie: bbc.co.uk/xxxxx/xxxx then it would help a lot... i can see about 3 others having my problem on this here recently too.

i too am in the same situation as you are here... and obviously, since its signed, the seller is saying their not liable... amazon gave me a "goodwill giftcard" but the seller is in dispute with amazon as they are still attemping refund with him... - i feel for the guy, as its not his fault, he posted, royal mail messed up... who looses?... and royal mail are an absolute joke also...

section 75 of the CCA doesnt apply if paypal are involved though, be very aware of that ... with ebay items, i now opt to call and pay by card over the phone where possible if its over £100, as then section 75 will apply. but chargeback isnt easy... but will work (i had to argue with my CC company for a chargeback at first, I got the amount back, but had to pay £20 to auto electrician to do some tests, and show the product was "not as described" and "unfit for purpose"

Hi guys, Im a regular ebay buyer. From spare fuses, to more expensive items (car body parts / TVs ETC). When i first moved into my property I had LOADS of items go missing... Royal mail were no help for me, but I got my money back / item delivered by following eBay / PayPal resolution scheme. I told my local delivery office "DO NOT LEAVE PARCELS OUTSIDE, REDCARD ME AND I WILL COLLECT THEM." for about six months everything appeared to go ok. Then I began to loose odd items in the post (credit card statements / bank statements / ETC) so i got in touch with royal mail again, and once again, no help, so i changed to eStatements because I dont want my info getting into the wrong hands... Now recently, LOTS of purchases have gone astray. Two signed items have been "delivered" with a signature, but not mine, or my wifes. and always when we are home. However these items have been delivered from not my delivery office, but one in Lower Quinton. (about 12 miles away). Now I know my road name, is the same as that of one in lower quinton, with a very simular post code (just a number difference) IE: XXX 6XX to XXX 5XX. So, I sent royal mail the following via their online form on 22.6.12. I got sick of waiting for a reply to this, (other than the automated response) so sent the following email: 6/7/12 to which i recieved So after recieving this, i called up royal mail, to speak to them in person... I got through to a very arrogant lady, stating they are investigating... I said, well since the 22nd June is well over 14 days... she then said... it was only opened up on 4th july... her name was "Maire". I find it absolutely disgusting that Royal Mail can treat / speak to customers the way they do. I have had about 8 items go missing over the last month (a set of LED lights, Some mud flaps, computer connectors, brake pedal covers, car radio adapter harness [this item costs £40 in shops, butt the seller had "old stock" to clear so managed to get it for £20... but cant get it for less than £40 now... so as i cant afford it had to opt for just a converter cable without canbus controls.]) I contacted the sellers, and two sent items no quibbles and filed rm compensation claims, the signed deliveries are in dispute (as you would expect) and ive had an intl item from lithuania that went missing on arrival in the uk.... im disgusted, that as I am paying for services (i pay delivery charges although sellers are the "Customers"" of royal mail, as the reciepient i am also a customer) Royal Mail appear not to Give A S..., I asked to speak to a manager today, they "are all busy on another line" but I got promised a call back within an hour... no sign yet) I can list back over the past 12 months numerous items that I contacted the seller asking "when is it due" recieved no reply, and the next day it arrived - I am unsure as to weather these are replacements or simply a delayed item. but to have signed items undelivered???

vauxhall air filters should be every two years/40k. (vauxhall service schedule) http://www.vauxhall.co.uk/content/dam/Vauxhall/Europe/united_kingdom/nscwebsite/uk/00_Home/Owner_Services/owners_manuals/zafira/ZafiraOwnersManual_Jan07.pdf owners manual.... http://www.vauxhall.co.uk/content/dam/Vauxhall/Europe/united_kingdom/nscwebsite/uk/00_Home/Owner_Services/owners_manuals/zafira/ZafiraQuickReferenceGuide_Jul06.pdf quick reference guide. the service schedule is in my meriva owners manual. so i assume its in the zaffy one too = just matter of finding it http://www.vauxhall.co.uk/content/dam/Vauxhall/Europe/united_kingdom/nscwebsite/uk/00_Home/Owner_Services/owners_manuals/new_meriva/MerivaOwnersManual_June09.pdf MERIVA owners manual, section 200 (page 204 onwards) has the additional work on - service schedule. and FYI, Vauxhall manuals can be downloaded from here: http://www.vauxhall.co.uk/manuals.html for almost all vauxhalls.