I promised to let you know how I got on. Sandra did all she said she would - and more. She has arranged for my car to have the service it needs for the extended warranty to be revalidated. She has also offered to pay back 50% of the costs of the work I had to have done. I am impressed - not only did she do this, but it was done with great grace. SHE contacted me, I was never once given the run-around and she was always polite and honest - never said she would call when she wouldn't and never promised what she couldn't. She went the extra mile (forgive the biblical illusions - hazzard of my job) I hope car craft are paying her well because employees who can build customer relations like this after they have been so badly mangled are hard to find and worth their weight in gold. Thanks to the forum for the help in getting things sorted.

Ok - I confess to being impressed so far. Sandra returned my call and promised that my concerns would at least be looked into. What's more, she was polite and seemed genuinely interested. Full marks to Sandra - now we wait on the rest of the Carcraft team! I'll keep you informed

I do hope that the post is valid - I have spent SOOooo long trying to unravel the consequences of the lies that were told to me at Carcraft. I bought a car from them because as someone that doesn't know about cars it made sense to have everything under the same roof - trust the experts - ha! I was sold a car which I was told had 11 months MOT and a full service record. when I got the paperwork I queried both as there was only 1 months MOT left on it and the service record seemed out of date. They did the MOT but said it didn't need a service as modern cars only need servicing every 24000 miles or so. I queried it again - twice - once with the General manager, and again when I bought the extended warranty - both times I was told that the service record I had WAS up to date, I didn't need to worry (my pretty little head !!) about it, the car had been a disability car so had HAD to be kept up to date etc etc. They pointed out that the CAR would tell me when it needed the next service - but of course that was a lie. I queried it when being sold the warranty when I was told that IF I didn't have a service history, I would need to get it serviced in 6 months or 6000 miles - I replied that I had been told by their people that I did have a full service history - he said that in that case I didn't need to worry (my pretty little head....) about it. All lies When I needed to use the extended warranty I was told that the warranty was null and void because I hadn't had it serviced within 6000 miles. When I complained that that wasn't necessary, as I had a full service history and had been told by thier people that the car wasn't in need of a service yet they informed me that the car's service record was out of date by 2 months when they SOLD me both the car and the warranty. Obviously I had to pay for the repairs that my car needed - which would have otherwise been covered. When I complained to customer services - I received a letter saying that 'as a gesture of goodwill we will arrange a validation of your guarantee' This time I thought I would check what they meant - so I rang - only to be told that NO.. there is no gesture of goodwill - I would have to pay to have it 're-validated'. BY THEIR PEOPLE. So I seem to have no choice - I have to pay again. Not only have I had to pay for the warranty the first time, then pay for the repairs it didn't cover because it was invalid, but now I have to pay again to restore the car to the state that I had been assured it was in when I bought it in MAY Where is the 'goodwill in that'? What does a 'gesture of goodwill' mean? We really DO have to pay to trust the 'experts' at Carcraft - learn from my mistakes - take someone with you who knows about these things, 'cos carcraft staff dont - or do and lie through their back teeth about it to make more money out of you. Better yet - buy a car from somewhere - ANYWHERE else.