This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Hi, I bought my brand new Vauxhall Corsa from a Lookers Garage in September 2005 and took it in for its first service today. When I was sold the car I was told that it came with a years free servicing and 3 years free warranty. When I spoke to the unsympathetic receptionist on the Service Desk this morning and advised that I was bringing the car in for its first service (which I booked in advance) I was told that I should have had a letter stating that I was entitled to a free service from when I bought the car. I calmly explained that I wasn't told of any letter for the service to be free when I bought the car and hadn't received one. Her response was simply - you don't get a free service then meaning that I have had to pay £150 for its service. Has anyone had a similar problem with any garage and any advice please? Thanks Michael

They sent me another letter yesterday demanding this month's payment be paid immediately and that they had charged me £55.00 in late fees already. I calmly picked the phone up today and actually spoke to someone with more than half a brain cell. He was actually realy helpful. I advised him that I sent the new cheque two days ago and cancelled the cheque that they had lost. He apologised for the letter and to ignore it as me sending the cheque and them sending the letter obviously crossed over in the post. He said to me that all but one charge had now been removed and that he had made sure that as soon as they actually process the cheque, this final charge will be removed. I am desperate to get my finance away from this company though, and never use them again.

If I were you I actually would write to OFCOM and to Watchdog - I'm sure they are compiling many horror stories about 3. As the previous post said, I wouldn't pay anything but write to them demanding that they prove their side of the story first. As you were mis-sold the contract, they shouldn't have to charge an early termination fee - however they will probably require the handset returning to them as until you complete a full 12-mth contract, the handset is technically their property. In the phone company that I work for, I had to do this a few weeks ago. A customer had been mis-sold a contract and the phone call hadn't been recorded becuase the call was made before the system had been installed. So the only choice we had was to terminate her contract early without charging the termination fee and asked the customer to return the handset. You still have rights, even if you have sold your soul to the devil and taken a contract up with 3 haha.

Didn't expect so many replies about contact lenses haha. Will give that site a try definitely. Now means I'm probably gonna cancel with Specsavers on Thursday morning haha!

I am dreaming of the day I can afford to pay off my car. I am making them wait until I get paid at the end of this month until they get the cheque - two can play the game of ****ing around with my finances - but if they charge me, I will just cause murder with them seeing as I've been told on numerous occasions that these will be refunded. They have also stopped phoning me every day - they do when I send them a payment, and they stop when I cancel the cheque - it makes no sense! Monkeybone, I can't believe you have got your mortgage with them - I hate the fact that they own my car, if I had to live every day they had anything to do with my house I don't think I could cope - I hope they never screw you over, really I do! Will keep you informed when I get an evil letter off them next month no doubt.

Haha I used to wear glasses but thought I looked like a propa geek so wanted contact lenses instead - me glasses were falling apart as well by the time they'd taken a batterin from me haha. I've got a Specsavers appointment on Thursday mornin so I think I will just say that I wanna try dailies - will probably cost a bit more but be worth it! Will have to just get up earlier for work for a couple of weeks so I'm not late

God luck, hope it goes well for you and that you have better luck than I did! It's probably just my bad luck that everything seems to go wrong haha - especially with computers - they hate me for some reason! Let us know how ya get on!

OK will probably try that. I'm in work now - one fell out of my eye on the way to work and the other has just been driving me crazy all day. Will just have to try and get used to taking them out every day then :-S I'm always scared that I'm not gonna be able to get them in in the morning and that I'll be late for work - how sad is that haha!

Nice one Louise. Will get him to write a nice letter or pop into the branch and make sure that it gets swapped to a student account - then probably write a letter to request the refund of interest.

I am just wondering if anyone else has the contact lenses from Specsavers that you can sleep in - I think they're called Day & Night. They cost £15.50 every month and you can keep them in your eyes for up to a week before having to take them out to clean them. My poitn is, I have been having loads of probelms with them over the past few months. They keep getting stuck to the upper eyelids and moving upwards on my eyes. This is extremely irritating. Does anyone have any other company or alternatives for the constant wear contact lenses - i.e. the ones you can sleep in. Other than the annoyingness, it's great to be able to see without glasses and without having to poke yourself in the eye twice a day. Thanks Michael