Reminds me of my nightmare with First Great Western. Tried to pay for an upgrade on a season ticket to First as there were seats available (normally standing room only throughout the train). Other commuters with me had done this many times before and I even had a letter from FGW saying this was okay as I thought I should check. Was charged with fare evasion and "held" at Reading platform for 2hrs in sub zero temperatures, wasn't allowed to go to loo/get drink, called police but they couldn't/wouldn't help, FGW letter was ripped up by inspector (nice Mr XXXXX ). Inspectors concocted story that I had been abusive and threatened them - suggested they check the cctv..... Ended up having to engage solicitor to fight court case. Cost £900 which my company paid. Was told that I should pay for upgrade before getting on the train - I pointed out that I wouldn't know if there was a seat available before getting on the train as I was normally paying £450/month for the pleasure of standing up as there were rarely seats between Reading/Padington! I will never travel wth FGW again and now a group of us have a taxi to drive us to London - cheaper than the train and I won't have to see Mr XXX again as I'd probably not be very polite to him......

Thanks, I have a letter from them confirming cancellation of charge so will insert it where it hurts..... will let you know how much pain I can cause. Regards, Colin

The name "Civil Enforcement Ltd" seems to appear in all sorts of complaints on the internet. I parked and paid correctly at Red Funnel's Triangle Car Park in Southampton but Civil Enforcement didn't take payment properly and issued me with a penalty notice. I paid the £75 fine and wrote to them, including a letter from my bank and mobile phone company - you can't pay in the car park with cash (very helpful if you don't ave a mobile phone...). They wrote back saying the penalty notice had been cancelled but still cashed the £75 cheque and now say I owe £150!! I've called the number given and the holding company in Nottingham but they clearly don't want to talk to customers as all options on the call centre menu go in a loop or to an answerphone and nobody calls back. Does anyone have a direct phone number for one of the Directors? Thanks, Colin