Talking of DCA's, has anyone else seen this? http://www.imfs.co.uk/downloads/sp-jan08.pdf It's a cheerily written brochure from one firm proudly proclaiming to have won the 2007 DCA of the Year award!! That's right, they all have a gala dinner together and pat each other on the back! There's even a cartoon funny about a struggle with debt, to cheer you up of course. One quote that might make your blood boil even further, is the one in the orange box about the Credit Crunch, actually hoping it is financial meltdown as they'll all be super busy then.

I think someone, or rather some firm, is beginning to extract the urine slightly: Thank you for your E-mail dated 9/9/08 about the compensation. I am sorry to know that the compensation given to you is up to your expectation. However, we tried best to provide you the maximum compensation as we can provide £10.00 for the missed appointment by an engineer. I can understand that you want the written confirmation for the same. You can see the adjustment in the next bill. This is the only confirmation I can send you in written. For further queries please do not hesitate to contact us again via e-mail. Thank you for contacting BT. The poor grammar and sentence structure in their response above, indicates quite forcefully that my complaint is not being taken seriously whatsoever. Considering that BT have been in the wrong from day one, and could have resolved this easily, means that I shall now be taking the issue further, starting with special delivery and simultaneous complaints to both the registered BT office and OTELO, as kindly advised by Legalpickle. I shall keep updating the thread as and when news is received.

If I had the time, or more importantly the money I would indeed screw them for as much as possible, but not this time unfortunately!

I'm not waiving anything? I'm merely accepting their comensation, subject to their own standard discount being applied.

My latest (and now final) email to them has suggested something new in that I'm willing to forget the compensation subject to the connex charge discount being applied (as it should have been anyway!!) I shall read their final response by email, and follow up with said letters to both the registered and complaints address. Couple of questions: 1. Should they basically be a summary of the whole affair (including actual copies of email correspondence)? 2. Should I be quoting any consumer or telecom law within them as the basis of my claim?

Many thanks for such a prompt response.

I understand, but my view is that I'm giving them as much opportunity to resolve the issue as is possible, before escalating it as this should hopefully not then look like a hasty action. Do you have said Complaints Address to hand? p.s. FAO Locotus - As per my original posts, the line was connected on the 22nd July, so I'm unfortunately well past my cancellation period.

Hi there, I've been posting quite happily on this site for a while now but does anyone know why I can't open the link under my own avatar that says 'Challenge Your Credit File?' I keep getting this message: Message from The Consumer Action Group Hullabaloo27, you do not have permission to access this page. This could be due to one of several reasons: Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system? If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation. Many thanks in advance.

Their latest response was much along the similar lines as before, in that the level of compensation is a standard across the company and therefore cannot be changed, although no mention of the connex discount (which I'm actually entitled to). I have emailed back, stating that although I don't agree with it, I'd be willing to accept it subject to confirmation that the BT connection discount will be applied within the next bill. Which is what I was hoping for to begin with.

Oh dear. What a mess! Does the above complete lack of accountability not mean therefore (in very simplistic terms) that I could set up a company, target someone that I have a grudge with, send them some fictional account statements and then send a notice to the CRA's for non payment? If they're not going to validate what I send them before recording them, surely this opens up a real Pandora's box? I'd obviously face the wrath of the fraud squad eventually, but not before doing some real damage to said target's credit worthiness for some considerable time whilst they argue their case. There's probably even ways to avoid the Fraud Squad via company law loopholes.

Agreed with this, I'd be willing to donate as it is so important to get it right. To offer some context, a favourable result could save thousands of people thousands of pounds.

Subbing with interest. Good luck to all.

Many thanks, but it is actually a new line i.e. new as in a new development, phone sockets in but line had never been connected. p.s. I'm well past the cancellation period if its the standard 14 days, will have to check Update: Just checked and you can only cancel the order PRIOR to your activation.

BT response: Dear Hullabaloo27, Thank you for your E-mail dated 3/9/08 about the refund. I am sorry to hear of the difficulties you have experienced with BT regarding the refund due to no engineer visit. I can understand your concerns regarding this matter as you were promised that the refund will be given to you for the problems you have faced while activation of BT line but after repeated contact no action is taken to resolve your matter. I can confirm you that the refund of £20.00 is already approved on your account and I assure you that it will be adjusted in your next bill. I assure you that you will get the best services available in the telecom industry in future. If you have any other concerns please revert to me at the earliest. Once again please accept my apologies for the problems you have experienced with BT recently. Thank you for contacting BT. Firstly, this email does not make any physical or grammatical sense. Secondly, there is no mention of their own discount for the connection.

A startling amount of views and opinions posted in reply to my OP, so thanks to all that contributed. To try to clarify my position somewhat, my major issue concerns BT's obvious lack of concern that one of their customers has now lost 2 additional half days of leave, as their engineer has not turned up, despite two forms of notification on each occasion. It was the contempt with which they treated my initial complaint that concerned me most as it shows an inherent lack of understanding of their customer, or indeed of their own procedures. I shall look at the info provided in more depth shortly, which should also give BT enough time to reply to my latest correspondence. I'm not trying to bring the company down!!! Simply to highlight that their behaviour on this occasion has been wholly unacceptable.