Hi there I am trying to download the spreadsheet but keep getting a page saying "You are not authorized to view this page". I have excel, I use internet explorer, and my security system is Zonealarm. I have tried to go through Opera instead of Internet explorer, but get the message "The object has been blocked" Have also tried to download the open office version but cannot open file. Please help as I have looked everywhere for an answer but can't find anything. Am getting quite frustrated.... Thank you

Thank you for answering! After spending hours reading and gathering all the info I could I phoned the bank back and was all fired up and ready to defend my claim. But I hardly got a word in before they offered me £50! As my claim is for £239 I said I'd have the money but that I still would proceed until I had all my money back. He put me on hold for about ten minutes while he "would take another look to see whether he could offer me any more" and then offered me £100! I repeated my first answer to which he replied that he would send me some paperwork which would explain what happenes next!! He is offering me less than half of MY money back! I intend to see this through. Am getting braver by the minute. Have even entered a claim for my husband. Will keep you posted as other posts in turn have been my motivation. 05.06.06 Sent Halifax the Preliminary approach for repayment. They owe me £239 08.06.06 Received phonecall and offered £5o, then £100.

I need some help! I sent the preliminary request for money 3 days ago and half an hour ago a representative from the Halifax phoned me. I was not in, but am now wondering if it is a good idea to enter into a discussion with them as I am not that good with words and get nervous when put on the spot. I know this sounds feeble, but I am worried and could do with some good advice. Has anyone else had these phonecalls, or do you receive letters? Very grateful for any advice!!