My apologies if this is covered by another existing thread.
I am on ESA and having problems with my BOS current account. Basically, I have been getting into an unauthorised overdraft position as the bank states that retailers have a floor and ceiling of rates they allow before checking if there are sufficient funds available.
It is a basic account and I am led to believe that it is not possible for me to get into such a state.
Not sure if I am communicating my grievance properly, so forgive me. I am in a bit of a state, as it is causing me real hardship.