I've just found this page - after having no cheques back so far. I've sent 3 claims and am just coming up to 12 months and about to send the 4th, but upon emailing the "care@" address my email bounced! I recall once phoning up to chase my first cheque and was told it was being processed "now" and would be with me shortly. Obviously a lie..as nothing arrived. Several emails only resulted in either no reply or "Claims are being processed in the order they are received" standard email, the last one stating "I am currently on annual leave" back in june. Yes mobiles and telco still have websites up, and if you check the T&C on yes mobiles website the phone number listed on there is the same one for express mobiles. They owe me coming up to £480, so I'm going to contact yes mobiles and put a claim in. If i get no joy I'll have to contact TS i guess, is anyone still having any success? Cheers The moneysavingsexpert web page is currently down for maintenance by the way. And, I downloaded a copy of Express Mobiles T&C back when it was on their site so if anyone wants it, I can upload it somewhere.