Hi This is my first post. I am using this to gain some info. I too have been having difficulty in gettting info from my letting agent (LA). i took out a tenancy on the 25th march 2008. There were various problems with the LA and the landlord (LL). Basically, the LL had breached the tenancy act and he knew this. I asked the LA to leave 3 months early, they agreed. They said the LL agreed to this. Stupidly, I didnt get this in writing and more stupidly, the LA didnt get this in writing from the LL. So fast forward to 25th July and I move out, all agreed with the LA that if I leave the place in good condition, the deposit will be returned - normal practice. I was not aware of the Tenancy Deposit Scheme - but I am know! So up to yesterday, I am trying to get this deposit back - the LL saying no because I moved out early. The LA saying I might not get it back because I never got it in writing. Even though I have witnesses to them saying I could vacate no problems. I went to the Cit Advice/B and they told me all about the TD/scheme and by sound of it I am not in one. I got the letting agent to today admit they never placed my money in one. They handed me back the deposit - as a 'good will gesture' as they know that I know the legal implications (should have been deposited into one of three schemes within 14 days and given a certificate etc). I have the money back now and I am happy. But I wish to complain. Out of interest, who is the best person to complain to? This by the way is a huge UK estate/letting agent and each shop is a franchise. Can I still claim three times the amount even though I have vacated? The LL has taken the property off the books so dont think I can demand him name/address within 21 days? Surely there must be something to be done? I am the usual type to let stuff lay but this LA is a horror - they wouldnt fix things, they let me go for weeks without a boiler/hot water before arranging a call out, never supplied the CORGI certs, the manager called me and told me I was a nuisance and she wished I never lived there. She told me to my face that the deposit was in a scheme, she lied to me and I cant believe the company/franchise branch will get away with it. Please, does anyone have sme advice? Thank you, N.