I'm recently off the phone with the dealership, I've agreed to £700 in compensation. I was aiming for £1000, however I could not seem to get him higher than £700 without them just taking the car back and issuing a refund. Perhaps it was obvious that I did not really want to return the vehicle even though I tried to be careful in my tone and phraseology to minimise this. I'm not happy happy, but it's an acceptable response to a mis-advertisement. Had this vehicle and the vehicle with the spec I was looking for been next to each other, the difference in sticker price would probably have been £1000-2000. I effectively have £1695 off the sticker price. At least, that's what I'm going to keep telling myself while I enjoy the car. Thank you for the comments / tips / advice.

Update:

A fair point, thank you

Hey guys, thanks for the replies. I collected the car on Friday. I confirmed what I needed to by phone, including that the online description was accurate and paid the deposit on 09/07/15 and they had the remaining payment in full from the finance company on 10/07/15. I then collected the car in person on 17/07/15 and of course checked everything over, primarily mechanical condition etc. Unfortunately, these options where not immediately obvious to me to be missing. Here's what I'm about to send:

Hello, Thank you for all the advice here, good place to find help from good people - so I'm hoping I can bother you for some tips please This past friday (17/07), I bought a used but low mileage vehicle from a seemingly reputable dealership. I work for a UK company but contract for a Swiss company and so spend most of my time in another country. I arranged the finance remotely (I could only get finance with a UK company due to UK employer) and there were only really four vehicles on the market at the time that were of interest to me. Aware that I (oddly) have slightly more protection buying by phone/internet these days and given the dealership's reputation, I was happy to go ahead and buy the car based upon the description, chat with sales regarding condition of vehicle etc and that I would pay deposit / finance etc based upon the car being as per description. Possible mistake, I know, simply due to my working conditions I did not have the time to take on lengthy searches/checks/etc... all basic mechanical and history checks were done of course, the car has been covered by main dealer warranty to date without any issues or advisories etc and the mileage is low and general condition of the car is very good for a car that is 5.75 years old (24k miles). To put it simply, I am still quite happy with the condition of the vehicle... but after my first drive at night, it has come to my attention that some things that were on the advertisement of the vehicle are not actually on the vehicle. One, I'm not really bothered about, the other two are significant to me, including one being a selling point of the vehicle for me over some others that were available on the market at the time. The car is supposed to be equipped with cornering headlights, after tonights driving I am sure they are not and having found this, it prompted me to double check the other options on the car to find a couple of other things missing. The car is a late 2009 Porsche Boxster S and I have discovered that the following items, that were detailed clearly and plainly in the description (which I still have a copy of) are not actually options on the vehicle: - Cornering headlights - Heated steering wheel - Sports Chassis Sports Chassis is the one I am most disappointed by, an medium expensive suspension option and a significant selling point for this specific vehicle... had I known that this was not fitted to the vehicle, I would not have purchased the vehicle & would have looked for one with PASM [electronically adjustable suspension] instead... there were three Boxster S cars I was investigating and this was the only one with Sports Chassis option, the other two being PASM... making this my first choice. For the heated steering wheel, admittedly I am not too bothered about this one and to their defense, this option is specified on the build sheet - however it appears as though the heated wheel has been replaced with the sport design wheel which offers a different type of gear shift paddles post-original build... I knew it came with the sport design wheel, but only after discovering the lack of heated wheel did I find out that this specific wheel does not have the heated option and it will have been installed aftermarket. Cornering headlights I would have liked and it's not simply that they are not functioning... they are not installed on the car. I have not yet confronted the dealership about this discrepancy. I wanted to ask for advice on here first before talking with them. I am, genuinely, happy with the majority of the car... the engine and rest of the car are in pristine condition and it's a hoot to drive. I'm not sure of my ideal outcome from this, I quite like the car so would prefer not to reject it, only the mis-advertisement that would have led me to a different (although who knows, potentially worse despite options) purchase are offputting. It would be nice for them to fix this and fit at least the headlights and sports chassis suspension options. It would just be nice for them to honour what they advertised to be sold. Noted: As especially this sport chassis option was so important to me, why did I not thoroughly check this when I collected the car? I did give it a test drive before finalising the paperwork (even though payment in full had been received by the dealership at that time)... unfortunately I had only driven cars equipped with PASM adaptive suspension prior to this vehicle and so the relatively stiff suspension compared to that, lead me to believe there was nothing missing. Cornering headlights (or lack thereof) only truly became apparent at night. Any tips on where I stand please? What can I do? Or do I just suck it up as a lesson learned and check more vigorously next time? Thank you for taking the time to read this.

When I went to collect the bike the other day, I met Andy, we had a good discussion and have come to an agreement that we're both happy with. He's a good a reasonable guy, even after this I would now consider dealing with him again. The majority of the bad blood between us stemmed from the first contact, Andy was on holiday and returned to my first, rather abrupt email.

Oh well, worth asking

Hey, Just got a letter through, turned out to be a NIP Hands up, fair catch - looks like i made a mistake... two lane urban clearway outskirts of a city & I'm sure I saw the speed limit was 40, turns out it was 30 and I was doing 37. One question, the NIP clearly states the model of the vehicle to be a "VOLKSWAGEN CADDY MAXI C20 TDI 104" When in fact it's the 1.9, 90bhp model... is this incorrect information something I can use to get out of it? I know I'm being cheeky by even asking, but have to try. The NIP gives me the option to apply for their condescention course, so will most likely be hoping for that. Cheers,

ah well

The speedo is in both kph and mph

Now I'm stumped as for where to go next... I replied this morning and just received another reply from the ****: I want to report it as theft but don't think I can...

Had a feeling they wouldn't do anything... didn't think they'd go so far as puncturing my front tyre to try and get even more money out of me! My partner was with me when the father picked the bike up on thursday night & witnessed there was no puncture in the front tyre (she even pushed it part of the way to the van!). Here's the theiving, criminal damage causing bar-stew-ards reply: Can't believe he's even trying to make out I dropped it :S As for seizure? If seized it wouldn't turn over at all.. let alone start by bumping! Even if the valves had stuck open, there's no way it would bump start... I know how to run in 2 stroke engines ffs... I raced gearbox karts for 3 years! Any way I can report them for criminal damage in puncturing my tyre do you think?

That's probably the best way to go about it, rather than trying to reject it and have it sitting outside for a year or however long it takes.

No worries, Spoke with a solicitor who specialises in this kind of thing. Would have to handle the court case myself seeing as through small claims court you can only reclaim ~£260 worth of legal fees from the other side. Plus judging by the responses I've had, they would eak it out as long as they possibly could... I've decided to let them have the opportunity to fix it... I doubt they will, but it's worth giving them the opportunity & according to the solicitor it would make me look reasonable to the judge if/when it gets that far. Should they not fix it... court it will be

Can't seem to edit my original post... Here's my second draft of the reply: