This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Well finally got my shopping at 11:15 today delivered by the dot.com manager no less! I have made a note of his name and also got the name of the regional manager. Letters will be flying in Tesco's direction tomorrow.

No phone call between 08:00 & 09:00, so I phone them again. Now apparently they cant deliver until tomorrow. Not good if you've got hungry kids/cats and no food for them.

I'm mad Placed an order online with tesco.com yesterday for delivery between 8-9PM tonight. At approximately 7:30PM, received a text saying order was late and would be delivered before 10PM. O.K. Annoying, but stuff happens. Anyway, rolling on, time gets to 10:30 - no delivery so I try their phone help line and got cut off due to high call volume! Try again and finally speak to someone at 11:00PM! Thank goodness it was a freephone number. Apparently after my order was delayed, someone took it on themselves to not deliver my order and did not communicate this to their tracking system/head office. I now have no food in for the kids breakfast tomorrow (my partner and I are disabled and the local shop does not open until 08:00). Check my bank account whilst on the phone to find they had debited my card for the value of the goods ordered! Told the chap on the phone of this and said I would now have to put my plans for a family day out tomorrow on hold due to someones incompetence at Tesco. He has credited me with £15.00 worth of vouchers and assures me that they will phone me first thing tomorrow morning to re-arrange delivery. What do you good peeps think, is that good enough?

I've been getting calls such as these, both at work and on my mobile in spite of me telling them verbally and in writing as above - 4-5 calls a day seems typical. Mind you, because I administer the telephone systems at my employers, I have set the number to bounce straight out to one of Cap One's other 0800 numbers! I'd love to see the faces of the call centre staff!:grin:

This is a stalling tactic. If you search the forums, you will find that Shabby have used this many times in the past... If they do not provide the information requested in your SAR - (Subject Access Request) within 40 days from your initial request, proceed to the courts.

Received a letter today in response to my letter before action from Charmaine Smith.... "Dear Mr XXXXXXXXX Thank you for contacting us again. I am sorry you are unhappy with the response from my colleague Sophie Reed, which was detailed in her letter of NN June 2006." It then goes into the standard letter posted many times on these forums, mentioning giving notice to close the account should legal action commence... Interestingly, my access to the online banking has now been revoked with instructions to phone their call centre...I'm gonna try my debit card in an ATM tomorrow to see whether they've closed my account without notice...Should that be the case, they owe me £0.01....wonder if the cheques in the post? Keep you posted folks..... p.s. Glad I've got the umbrella account running!

just had a nice letter from Marc Winder apologising for the delay...looks like i've got two departments dealing with me!!

Just received a pink letter - no letter head asking me to phone Debt Management and recovery services regarding my bank account..... It's definately from shabbey.....it's got my account number buried in a long reference number and the phone number is the same as one of their listed nos. Interestingly, there's also a miscellaneous credit wiping out my very small overdraft showing in online banking... Looks like they've got my letter before action then.

Many thanks...Letter before action is going in the post today

I've just emailed the full letter from Abbey over (just censored address/and account number). Hope this helps....

I'll scan the letter @ work tomorrow + email it over... When I started my claim, I totalled up all charges from statements in my possession. Do you think its worth going down the DPA route just to prove the manual intervention aspect before proceeding further. I have a parachute account set up already and was just clearing off my unauthorised overdraft (of in excess of £1,000 at the start) due to their charges. I'm not worried about account closure - I only owe them about £5.00 now!!!!

I'm a bit late in sending off my letter before action due to medical reasons and was about to start doing it today.... Just received a letter from Sophie Reed, Customer Resolution Manager fobbing me off stating that they have to manually process transactions resulting in charges... She goes on to say that they are disappointed in the conduct of my account and are unable to wiave the charges.... There is also the threat of account closure should I choose to proceed to legal action... what do you folks think? worth pressing on???

They've definitely run out of leaflets then... It's interesting that they are following exactly the same tack with all of us who have recently started claims. Good luck everyone!

just received a letter from Marc Winder (Head of Complaints) stating almost the same as the previous letter, this time enclosing a poor quality photocopy of their customer satisfaction leaflet - they must be getting short of funds with the claims people are submitting!!!!