I also bought my suite from LOL and took the Homeserve £200 warranty. All was well until my husband accidently ripped the leather when moving the chair. I contacted Homeserve who came out and removed the cover so that it could be repaired. Couple of months went by and I chased and was told that they couldn't get replacement navy leather but would give us money to go and buy a new chair. After much haggling they finally agreed to pay out just over £1600 to replace the £4000 suite but said that they would collect the furniture that we currently have. We refused this offer as unable to replace the 3 seater and 2 armchairs for that amount. Finally agreed on £500 settlement and the return of the original cover and we would get someone else to repair. Technician returned to replace cover but couldn't do it as the cover should have been returned to us by Homeserve via post. Phoned them up to chase and was told that they had lost the cover a few months ago! Any advice as to what to do now?
