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McPete

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  1. Hi slick132, Thank you for your response and warm welcome. The three month period was on the original contract with Esporta (no new terms were added/changed when Virgin took over as far as I'm aware). The issue I have with cancelling the direct debit is that I am currently on a "joint" membership, whereby I was added to my girlfriends existing membership, and as such, the direct debit is collected from her account. I believe she may be liable for the payments as well. As such, I don't want this to end in them sending this to a debt collector to chase her for the money, My thinking was, send a letter, similar to that which you have suggested and then if they continue to collect the money, wait for the 2 months and then take the matter to the small claims court myself. Do you have any thoughts on if this would work/be successful? Many thanks, Pete.
  2. Hi all, I’m hoping someone here could give me a little advice on the below. In summary, I signed a 12 month membership contract with Esporta (which was subsequently bought out by Virgin Active). This contract had a 3 months cancellation notice period. I went into the gym a week ago to enquire how to cancel (this is after the original 12 months) and they advised to fill out a form and that my gym membership would be cancelled on the last day of the month and that no further monies would be taken. I completed the form, wrote the date they advised (30th April) as the last date of membership and the receptionist signed the form as well. I've just received an e-mail advising me that I need to give 3 months notice. Am I entitled (by law) to demand they stick with the date they have signed on? Does this signed form now override the original contract? Any advice you could give will be greatly appreciated, even if it’s not what I want to hear Many thanks, Pete
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