i gave notice to switch, November 2019, do not renew my contract i stated, they acknowledged this and confirmed contract ends on 28/9/2020, and free to change. My new supplier attempted switch, just before contract end, Request denied, for no evident reason.
I rang to find out why, apparently, Id agreed to a new contract, (that was never going to happen, as long as i live) no further details and was promised a recording of the conversation, put a complaint in, and asked to speak to a manager, managers in a meeting, i was told after waiting on hold for nearly an hour.
waited 10 days for a reply, rang again and asked to speak to a manager,(yep, managers in a meeting) after 45 minutes on hold, I escalated my complaint.
A further 10 days passed, still no contact from BES UTILITES regarding my complaint,(Managers in meeting) AGAIN. This must be the only company that have managers in meetings from start time to finish time, save some money get shut they are not productive, no use at all. this kept happening every time i rang.
I have complained to CAB, they have taken it up with BES, I have been able to get a copy of the contract, after getting to speak to a manager, on December, 4 months after my first complaint and 4 months of waiting for PROMISED call returns, it would appear, someone has signed the contract, other than me, and I have proof and its the only thing they understand, as they are unable to act legally and responsible
We have taken our case to the ombudsman who made a decision in favour of BES, we appealed but the ombudsman upheld his decision and we received £85 for poor customer service by BES
we feel this is a breach of GDPR and would appreciate any help you can give as we have exhausted all other routes ie the police ,citizens advise ,information commissioners office