I usually find Internet shopping a pleasure, especially to find goods which are not easily sourced in high street shops. However, my experience with one company recently, changed all this. For a Birthday present, I ordered a silver laser pen from their laser pointers website owned by BlueSky marketing, based in Glasgow. I received a very cheap looking blue pen, which was not the item I ordered. It was later said that they did not have the item in stock, so they sent this one instead, this was without asking if I was happy with this, or whether I wanted a refund or not. £22 had been deducted from my Bank account, without my authorisation, for an item I did not order. I am assuming that the pen was sent by them, as there was nothing to indicate where the pen had originated from, inside or outside the package. There was no receipt inside the package. Fortunately, I have a Pay pal receipt to prove I paid. As it was for a Birthday present, the following week, I returned the item immediately (I drove around for ages looking for a post box with a Saturday delivery), in the hope that they would send the correct pen in time. The postage and packaging, which has also not been returned to me, totalled £2. I started to worry when I received no contact from the company. I tried calling the company, which, whenever I called was always an answering machine. I left two messages on different days, my calls were never returned. I did however receive emails (two were ignored, or there were significant delays in replying to some). The person who emailed (Paul), appeared unconcerned about the situation. The emails also lacked ‘professionalism’ in that they were quite informal. A good example of this, was that one email began with an ‘ummm’. I noticed at the bottom of the email, that the address of the company was vastly different to the one on the website (the one I returned the laser pen to). The address on the website is: Bluesky Marketing Address Unit 29 SIX Harmony Row Glasgow , Scotland G51 3BA UK Phone 0870 321 7888 Fax 0870 321 5888 Another email later informed me that they were in fact moving offices to: Bluesky Marketing Unit 1, 230 Knightswood Road Glasgow , G13 2EY TEL: 0870 321 7888 FAX:0870 321 5888 The phone number and the Fax are the same. Bluesky said that they had not received the item, however I had the suspicions that as they were moving offices, the package had in fact been received by them, but had been mislaid in either their new or old office. Fortunately, I paid with Paypal (I very rarely use Paypal unless it is for Ebay, but for some reason gut instinct told me otherwise). I have started a claim via the dispute consol, which they continue to dispute. I am totally speechless that this company just took it upon themselves to take money from my account and not return it. The lack of formal communication was also of great concern to me. Incidentally, the pen I ordered was advertised with an rrp of £27, ‘reduced to’ £22. I discovered that this was not the case, on checking on other website which sold this item. The price was actually £22. I am now £24 out of pocket. Can anyone advise please.

What usually works for me on Ebay is not only to look at the feedback the seller has, but also the feedback they have left for others. This is especially useful where a negative feedback has been given by a buyer to the seller. I avoid sellers who 'tit for tat'. If a seller is not prepared to be reasonable, then they are too much hassle to buy from. I guess the reversal is true too.

It works woohoo

Sorry about that, I wanted an area to do test posts and was directed here. hope that's ok.

Can't see it.

Hope I've done this right!

Test

Just thought I'd pop in and say hello to you all. Been reading this forum for a while, but never actually had cause to join until now.