This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Sent of my DPA letter and today 22/6/2006, i have received the standard letter... Completion of request for a list of transactions and charges - X/XXXXXXXX-X. Thank you for your letter requesting specific information on the above accounts. I confirm that copies of duplicate statements have been ordered and will be sent to you under separate cover at the latest by 2nd June 2006 With regard to your request for information relating to manual intervention on your account, HBOS plc is under no statutory obligation to record this information and therefore, I am unable to assist further with this request. Should you have any general account queries please contact the 24 hour banking helpline on 08457 20 30 40 or if you have any data protection concerns relating to your personal data, please do not hesitate to contact me. Details of how we use your data can be found on the Internet under Security and Privacy section at www.halifax.co.uk or www.bankofscotland.co.uk. If you would like a copy of the registered Data Protection Notification details, this can be found at www.informationcommissioner.gov.uk. Alternatively, please let me know if you would like me to forward a copy of either to you. I have enclosed a copy of our leaflet for your information, 'Personal Customer Complaints - Here's what we'll do'. Yours sincerely, threads merged

Perhaps they are more likely to close your account if you are overdrawn? Or maybe likely to keep it open if you had a few thousand quid in? ummmm

Okay heres a question. You've managed to get your money back, either by the bank falling over and giving it back or going to court. Then the bank says its going to close your account (is this legal) and does so. What about all the direct debits etc set up on your account. They will go unpaid obviously, thus probably costing you more in charges from other institutions. I wonder if its all worth the trouble unless you can then take the bank to court again for closing your account and incurring more charges. thoughts....