Thanks Crem, I appreciate the information and good advice.

Got another reply again today, just as you predicted, advising that I have 7 days to pay or it will be passed on to their debt collection agency? Do I need to write to them at this point, as I believe that you advise to tell them that it is "in dispute" so they are unable to take any of my possessions. However, it is not in dispute in reality as the PPC are not aware that I am not paying it are they? Any advice on this point guys? They are also threatening a second £10 admin charge if I dont pay, can they do this? Ideally I was going to write them a letter, advising of the law's/acts they are in breach of, also telling them to get lost (Harassment act) then tell them that any further letters received from them will result in me charging them £10 for each letter I have to reply with. Would anyone advise against this?

Cool. Thanks lamma, you and others on this forum really are a great help! Since using this site, I have disputed another ppc given to my grandfather and got it removed in 1 letter.

Is this because of the way they have dealt with it, or is it because of the threatening wording, or just all of the above mentioned law breaches etc? Thanks.

Hi, just a quick update on this one. I ignored the PPC. I got a letter today asking me to supply them with the driver details if it was not me, and failure to settle the amount within 7 days "may" result in further action being taken through a debt collector or the county court incurring further costs and interest. Could anyone suggest whether or not I should respond and advise them that they should raise this with the driver of the vehicle at the time? I dont want to write to them, but if I dont, surely I cannot justify telling a debt collector that it is in dispute at present? They are also asking for £80 now instead of the original £40. Apparently according to the letter, the offence commited is "Parked in a private car park without clearly displaying a valid permit." Any information would be gratefully appreciated.

ooh, very helpful indeed, I will quote the act in my master letter, which I aim to send out in the next few days. GYZMO - 1. Who initiated the contact? They cold called him, or may have him on records since the previous windows purchased, were via Zenith. 2. Did they leave a catalogue? No, only left an agreement. 3. Did they leave a cancellation notice? If so, can you post it (omitting any identifiable info)? The cancellation notice, was simply a clause in the T&C's stating 14 days cancellation. Nothing else seen so far. Although the finance company want certification that the old fella is not-sane before they cancel any finance agreement, but I am not bothered by them, as they will be accused of "Inapropriate Lending" or similar. I should not have to prove my grandfather is stupid, he is old, forgetful, and not a confronting person, which is why I still cant believe they have had the nerve to "Threaten a 76 year old man with Court". Sick people! Also, forgot to mention that the Customer Services centre, when they called back to threaten him, they also told him that " his carer told them he is not all there ", Surely this is a breach of data protection or similar too?

Thanks postggj, I am hoping for the same (go to court), as nobody would want such embarassing publicity. He is so vunerable, that I have had to get him registered on the postal address preference services, and telephone preference services. I am sure trading standards would enjoy this case too.

Hi, I have recently been told that Zenith windows contacted an elderly member of my family, who is not competent to say no, nevermind refuse to pay a ridiculous price for a non-motorised, not even a large one. Basically, they got a salesman over to my 76 year old grandfather, talked him into paying £4600 over 60 months for a garage door that was advertised for £2800. We all know that this price for a door is excessive, and the salesman responsible for that price needs a good talking to. A carer of the family member has written 2 letters to date, as the competence level of the granddad is not enough to even write a letter, so before he even remembered to tell anyone, he was outside his cooling off period. The letters sent were; A) Letter to "Zenith Windows" confirming cancellation of the contract, as they did not make the customer fully aware of the payment terms, and certainly did not advise of the total amount payable. Even ALL the paperwork received DOES NOT state the final amount payable. B) The second letter was to a finance company, whom have also expired their cooling off period. The letter stated to cancel it, as it is currently in dispute and has been sold incorrectly. I have thousands of questions, but I best start off with the main ones. Are there any laws against aggressive selling or unreasonable selling methods and prices? As we all know it's very ridiculously expensive. The guy is 76 years old, and has been sold a five year £70+ per month finance package with a 28.4% APR. Surely this is irresponsible lending. Zenith themselves, even called up the customer, advised that they received a letter stating that he wishes to cancel, and if he does, they will take him to court. - I think this is the best option, as I am sure they have breached many laws in this selling process, and this would make an example of dirty selling techniques by these so-called "Retailers". Can anyone help? (All paperwork available, as I have scanned copies.) Regards, Gareth

I see your point too. I would like to know under which acts or laws they are breaching, as it could become a legal battle, but at the same time, the driver did breach the terms of parking too by not purchasing a , so no fraud was commited to a degree, however, they did take the p*** by not giving the driver of the car time to get some change to use the machine. I dont want to pay the fine, granted, but who would? It's sick to think that the car was parked right next to A & E of a hospital, facing away from the signs, and that someone out there is targeting people who may be mourning, or may be attending an emergency, or a dead person etc etc. These people need putting in their place, and such sites like this are perfect to help Joe Public from being targets of money-grabbing parking companies like this. Thanks for information so far peeps, all this because the person who borrowed the car did not have £2 on them to buy a ticket!!

Great, I dont suppose you can advise, is it because they are threatening further action through a county court or a debt collector? And because they threat to take actions which cannot legally be taken? Or is it under other provisions of the mentioned laws? Thanks very much for your assistance, I will certainly be donating to keep this site alive.

Hi Conniff, thanks for the quick response. It does not allow images to be attached unless I have made 5 posts or more.... however... Images are located at photobucket .com/albums/a132/mylupo/parking/ The address on the PCN is a Po Box in Northampton, and the ticket machine (when paid for) gives out tickets in the name of MK General Hospital. Thanks for the assistance.

I received a PCN on my vehicle whilst someone borrowed it to visit a family member in hospital last week. I have scanned images if they are of any use? but I am a little worried that I may not be able to dispute it, as the car was parked in a car park of an NHS Hospital, but was still given the PCN by County Parking Enforcement Agency Ltd, a PPC. The vehicle was left for 20 mins, as the machine did not take notes, and it took 10-15 mins to waste money in their shop in order to obtain change, when the driver returned to the car, there was a "Parking Notice Enclosed" wallet, with a Parking Charge Number advertised on the top. Would I be in my rights, or would it be adviseable to ignore this, then dispute it, as suggested on many many forums? Any help would be gratefully appreciated, and if I could post images, I have them scanned in and uploaded to photobucket. Thanks in Advance, Ann Ony-Mous