Hi All I am looking for a little advice. To cut a very long story short,,, My fiancee has been suffering with daily migraines for the past 3 or 4 years, (along with the severe depression and anxiety possibly brought on by this),,,Has just received yet another admission at a hospital!! YAY you may say!!! BUT,, This original appointment with this particular specialist was carried out, back in NOV 2012! Below is a basic sequence of events... 12/11/12 saw Consultant 'B' when he advised of DHE treatment due to intensity (rebound headaches) 10/01/13 saw Consultant 'A' who knew nothing about what was happening and said he would find out whats going on During this time we asked Doctor 'C' to chase it up as I was constantly leaving messages. 28/03/13 nothing 03/13 saw Dr 'C' who received a letter from the hospital detailing what had been said at appointment on 12/11/12. This letter advised that the visit to the clinic was 31/01/13??? 15/04/13 still nothing 04-05/13 Got call from secretary after I called to ask about complaint procedure, and was told by her that I would receive a call back during the following week,, (Never did) 02/05/13 Was told by secretary that consultant 'B' had told her to put Fiancee on waiting list as Urgent 02/05/13 Dr 'C' wrote to hospital, after receving letter from Consultant 'B' to say Fiancee was going on the waiting list to be seen as soon as possible (We thought that we already were?). The letter also stated that if she doesn't get seen soon, Consultant 'B' will meet with her in the interim. It was agreed between Dr 'C' and Fiancee that there was no point going to appointment at the end of May as this SHOULD have been a follow up, and as no treatment had been given, there was nothing to follow up! 03/05/13 Got letter stating that the appointment for the end of May had been cancelled and rescheduled for October. 17/5/13 Told Dr 'C' about cancelled appointment who was not happy and drafted a letter to Consultant 'B' there and then. 05/13 got letter giving admission date 22/05 End of May, I got through to secretary who told me that Fiancee had admission date set for 22/05 and the letter was sent out 24/04/12? This does not quite fit in with actual events. This also said that you had to confirm attendance within three days of the receipt of the letter, or the appointment will be given to someone else. Which if this was the case, the appoinment would have already been given away? Also when I spoke to the secretary at the around this time she would have told me that we had an admission, but, instead, she said Fiancee was going on waiting list. 22/23 No beds, 24th,,, due to bank holiday weekend, Admissions advised that a Consultant said, because it was bank holiday weekend there was no point going in. this was then cancelled and rebooked for 02/06 02/06 Could not go due to dry socket,, was told to call when pain stopped but didnt know who to call, said (Maybe outpatients?) 1st week July got call from admissions to book the date for the 10th July! 10/07/13 No beds 11/07/13 No beds Now is this me expecting too much of our health system or is this time to complain? Could anyone tell me the best course of action? Many Thanks Fred

Does anyone know the whereabouts of the letter I need to send back to these explaining that they have not fulfilled the request? Also, the letter explains that they are allowed to continue adding interest and default charges while there is no CCA and they can still record this with a credit referencing agency. Which I do not beleive they can do. Would anyone be able to clarify this please? Many Thanks

Hi All I am currently trying to help my Dad with some problems he's been having with some creditors, as explained in this thread http://www.consumeractiongroup.co.uk/forum/showthread.php?309593-Helping-my-Dad-with-MBNA-Mint-Halfords-%28MBNA%29-amp-AA He has just had a response back from MBNA... (PDFs attached) Would it be possible for someone to have a look through them and confirm that they are no good and if possible,, a letter to send back to them explaining that what they have sent does not fulfil the request? Thanks All CCA.pdf Letter.pdf FAQs.pdf App Form.pdf Conditions.pdf

Good thread! I have also sent a CCA to these on behalf of my Dad. So far they have not sent anything any good so going to start a thread! Im Subbing!

We had the SAR through a while ago, and was also advised to obtain the CCA. And as for reclaiming,,, Theres nothing to reclaim, as he paid everything on time, and did not take out any PPI? Thanks

The history behind it all is here http://www.consumeractiongroup.co.uk...MBNA%29-amp-AA he has never missed a payment and it is still with the OC, no DCAs involved and is still keeping up the payments as he has always done. But I am far from happy as the way he was treated when he called them,,, hence requesting the CCA Thanks DX

Sorry for the late response,, I have been working nights. And Sorry for the postage stamps,,, as I uploaded to the forum I thought they would be ok? Anyway,, Here are the PDF versions They also sent some T&Cs which I can also upload if required. Thanks All Fred CCA reply p1.pdf App Form.pdf CCA reply p2.pdf

hi All I am acting on behalf of my Dad who received a call off a creditor, So as per the below thread I have advised him to CCA them all. http://www.consumeractiongroup.co.uk/forum/showthread.php?309593-Helping-my-Dad-with-MBNA-Mint-Halfords-%28MBNA%29-amp-AA The letter has worried him a little. Thanks All

cool,, Thanks Brig

Brigadier,, I have told my dad to send CCA but he is a bit apprehensive to send the standard CCA request following the SAR. Should I tell him to send the standard one or is there another one along the lines of, 'i noticed there was no CCA with the SAR you sent so can you also send me that please? I enc the £1 po etc...' Thanks for you help!

Cheers Brig,,, Ill let him know

Cheers Bazooka,, Ive already told him that,, Ive drawn him up an Income/Expendature form to send to them. Thanks Man

Hi Brigadier,, Can you confirm that the next best step is to CCA Mint? Thanks Again!

Hi Bazooka,, Yes, As long as there is a CCA he is fine to pay,, there is no PPI as he never took out any insurances,,, so it looks like this one will get paid off

Ok Thanks Brigadier,, So Ill need to send a seperate CCA Request?