Hi all, back in June 2015 i was a passenger in a vehicle that was hit from behind whilst waiting to exit the motorway. A couple of days later i was contacted solicitors firm. I naively thought they had beed directed by Hastings insurance (the drivers insurance company) to act on my behalf for a potential injury claim as they had my details including mobile number. They arranged for someone to come to my house to complete the paperwork for the claim. This was a no win no fee basis .They arrived and all seemed legitimate (as for as i could tell as i had not been involved in an accident before) forms were completed and they went on their merry way. I spoke to the driver telling him about the Solicitor he called Hastings and they denied instructing the Solicitor to contact me and in fact they had instructed another company to contact both me and the driver about the claim. Alarm bells rang and i decided that i would cancel the agreement i had the Solicitor. I emailed them to with the instruction to cancel the agreement and this was 10 days after signing the agreement. I thought i would be covered by the standard 14 day cooling off period? Just after i sent the email i had a call from the Solicitor asking why i wished to cancel and i explained that i wasn't happy with way they conducted their business. I had a letter from them some weeks later saying that as they had not received contact from me the case would be closed. Then today i received another letter asking me to pay for the costs they had incurred on my behalf. The bill amount is for £1,143.00. I don't know what to do. Can someone please advise if i have a leg to stand on? I just haven't got that kind of money. :shock: Gary

OK letter posted recorded delivery. I'm sure that they have been attempting to contact me by phone as i see it is an 0800 number that i don't recognise, so i don't pick it up. No message is ever left. As we are ex-directory and i didn't give them my number i assume MBNA passed it on. Are they allowed to do this? regards Gary

Hi Becca i have looked through all the Nemo paperwork that we have but none of it reffers to a NU policy number. How else can i get this information? regards Gary

As if by magic the first letter from Link arrived today. Basically the letter states that they now own the debt and that they require immediate payment in full. Is now the time to fire off the letter requesting a copy of the credit agreement? Gary

LemonTwist thank you for your response. I understand that there is a decreasing level of risk over the term of the loan but should NU have had to pay out during the first three months of the policy then that would of amounted to £774 which is quite a bit less than the £5184 that we have been charged. OK i appreciate that the claim could have gone on for a longer period but given that the secured lone was for £31,929.76 and our outstanding mortgage to Birmingham Midshires was for £145,000 (Nemo were aware of this before the loan was agreed) and should we default on repayments i would of had to get new employment/win the lottery or be at risk of losing our home. We are not looking for a full refund, we appreciate that the lender has to consider the risk. All we want is a fair refund given that the risk was only covered for three months, £774 + admin costs (finger in the air) £50???> So i would expect at least £4360 as a refund. Surely not unreasonable. We are not trying to avoid our responsibilities but just trying to make a level and fare playing field. regards Gary+Deborah

Hi, having only found this excellent site today i now find myself making a second posting requesting advice. OK here goes, We took out a secured lone from Nemo in December 2006. The original loan was for £25,595 over 25 years. we opted for PPI mainly because we thought without it they may decline the loan. PPI was £6,334.76 (provided by Norwich Union) and this was added to the loan. Making a grand total of £31,929.76 Three months into the term we decided that we needed to cut back on our outgoings as the interest rates had risen. We looked at the PPI for the secured loan and thought that by cancelling it we would reduce the monthly loan payment by a fair amount. What a shock to find that the monthly payments had hardly changed after cancelling the policy. The refund they credited our account for was £1150 (approx 18% of the original premium). So for three months PPI on our loan it has cost us £5184. I wrote a letter of complaint (using a template from another site) to Nemo setting out how i thought we were mis-sold the policy. I eventually got a response were they have investigated the complaint and feel there was no mis-selling of the policy. They go on to detail telephone conversations between my wife and myself with Nemo employees where they draw our attention to "i have to advise you if you cancel the policy within the five year period you are entitled to a rebate on it, it's not directly proportional to the term on the policy so you may end up paying for something you don't actually use" TELL ME ABOUT ! The letter goes on referencing the various aspects of the policy and how we had agreed to it etc etc. Lastly came a statement from Norwich Union that reads as follow; "As terms and conditions of the policy represent our legitimate commercial judgement as to the risk involved, we (Norwich Union) would ask the FOS to consider dismissing any complaint about this issue under their rule: 3.3.1(11) whic reads, "The ombudsman may dismiss a complaint without consideration of its merits if he: is satisfied that it is a complaint about the legitimate exercise of a firms commercial judgement" I agree that they have to consider the risk but we cancelled the insurance after 3 months so the risk was no longer there. I just can't beleive they can charge us £5184 pounds for what was effectively only three months cover. Can someone please advise us if it is worth pursuing through the financial Ombudsman? How should the complaint be worded? I just don't know what to do. We are still in financial difficulty and a refund of this premium to be credited to the loan would really help. My wife and i would really appreciate some help on this. thank you Gary

Thank you for the warm welcome N.P. The debt is for a credit card but i can't be sure as to when the account was opened, possibly a couple of years ago. The balance does include some "late payment" fees but i'm not sure how much. regards Gary

Firstly Hello to everyone, i have just received a letter from MBNA informing me that they have sold my debt (approx £4890) to Link Financial-Lin. I have been reading with interest the threads regarding this company and its tactics i would appreciate some advice. I have not yet been contacted by Link. Should i send a letter to them requesting a copy of the credit agreement (RE: Consumer Credit Act 1974 (Sections 77-79), ) now or wait for them to make contact? thank you Gary