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RJEThorpe

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  1. Hello, I have had a lemon shaker kitchen for 4 years and the doors are also delaminating. I have spent the last 5 months contacting B&Q about this and they couldnt careless. They claim that the kitchen is out of warranty, but I only ever had a warranty for installation - which was 2 years. The simple fact is that the kitchen (subject to usual wear and tear) should last a lot longer than 4 years. If I had known I would have to replace it after 4 years I would not have bought it. This is clearly a manufacturing fault. The store is unwilling to sort this out. I have been dealing with their warranties department. They have sent an assessor out who has reported that the kitchen is perfect (we have looked after it) but the doors are delaminating. I have waited 3 weeks and no response to the report. I have today spoken to head office and advised them I have had enough. Unless they replace all the doors to Ivory Shaker (lemon discontinued so nearest to it), I will go down to the store with my delaminting doors and 1000 flyers warning people not to buy from B&Q. There lack of ownership or customer care has driven me to the end of my tether! I have given them 1 hr to comeback to me before I start unscrewing my doors and hit print on the computer! Watch this space.
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