Hi Black Ok a letter is on its way out to NPower asking them to hold the account as its in query! Just knocking up the one for British Gas what address do i send the SAR to?! Im not sure where to send it and i dont want it floating around British Gas departments, as its NPower who i owe the money if they defaulted on the SAR then i could have a legal leg to stand on regarding the payments!

arrr i ment SAR long day........

Scratch the questions about SRVs found some looking through the forums, Ill edit one of the ones suggested for sending to a bank!!! Been a long day at work and only just had time to look!

Wow thanks blackambermay. your help and advice is much appreciated. Should i request the SRV info first before the SAR or would the SAR show details about the SRVs?! How do i go about doing a SAR?! Is it just as simple as typing up a letter requesting all the information they have about my self? Will i need to give an address or the meter number? I have also read there is a £10 charge for this is this correct?? What address should i send it to?! Thanks again vbmenu_register("postmenu_1478448", true);

Hi guys thanks for the replys NPower have been in touch with British Gas about the payments but they cannot be found. This has dragged on for about 3 years now and i have tried many times to get it resolved. when i first reported this NPower put the account into dispute and have tried to trace the money or at least thats what they have told me. I have been told as they cannont find the payment that i must pay up or provide receipts for the payments which i cant do. I begrudge paying NPower any more money than i actually owe them. NPower have said they have tried everything they can to find the money and as they and british gas dont know where the payments are i must pay up. When the meter was first installed (with NPower) i was given a credit then told i would receive a key in the post. this never arrived i suspect it was because the transfer to Bgas had just occured the key i finally received was for british gas when i transfered back to NPower i was never provided a key and continued to use the one i had. As its so long ago i dont remember getting a visit from british gas at all, and i dont have the meter number. Although i have made a single payment of a pound on to the key and on the receipt it shows meter number F94L06040. And it does say the payment went to british gas. Neither company did any reading on the meter as far as i am aware after it being insatlled. When i left the property and informed them i was moving out i took the final meter reading. I have mentioned before to both companies that i have the key but neither from memory every mentioned they could find the payments from the key. I will contact NPower for the 50000 gazzillion time and suggest them using the key to trace the payment. Is there anything else i could or should be doing?! Thanks again for all the help and information ARRRGHHHHHH

Ok here goes I was with NPower when my landlord at the time decided to do a full sweep of all his properties and transfer over to british gas to save money. I had an outstanding debt with NPower and had just had a pre-payment meter installed i was paying off the balance plus my usage. So i was transfered over to British Gas then went back to NPower as i couldnt not afford to pay off the balance in full. I moved out of the property 6 months after and NPower sent me a bill for the usage during the period id moved back to them. They said they had not recieved any payments during the that time. My argument was how can i get power when i have a prepayment meter!!!!! It would appear i was using the wrong key to put money on for the meter but neither british gas or npower can find my payments and NPower are chasing me for something i have already paid for. I went to energy watch or OFCOM (cant remember which this has been going on so long) and they told me i would need to provide the reciepts to prove i had made the payments which i do not have. I still have the key from the meter (its an orange thing with a blue tag on it) is there any way i can make a payment and trace where it has gone through the reciept you get when you have put some money on the key!? Any other help advice or suggestions would be greatly appreciated. AAARRRRGGGGGHHHH